Chad Haufschild
Member
FINALLY! MY GH2 ARRIVED! Let me wrap this all up for you as precisely as possible...
As you'll recall the phone call on Wednesday, December 7th, promised me a camera on the following Monday the 12th at the latest. Needless to say Monday came and went without a camera. I called several times on the Thursday and Friday, leaving messages for the service manager, hoping for the tracking number that was also promised but never got a callback. I left messages on Monday as well.
It wasn't until Tuesday that I finally received a call from Panasonic. This time it was a young man I'd never spoken with before. He had no idea what was going on. He simple told me that they were unable to make the repair on my camera and that they were going to ship me a refurbished GH2. He went on to say that it would be 5 to 7 days for shipping. "Wait right there," I said. I explained that Joe promised next-day shipping and that I'd like that promise kept. The young man quickly agreed to the shipping and agreed to call me with a tracking number.
Well, I never got the tracking number, but I did receive a GH2 in full working condition at my office yesterday. Not exactly next-day but close enough.
It's been six weeks since my camera was delivered to some dude in Florida. Six weeks for Panasonic to make good on a mistake that was clearly their own. Six weeks of me making contact with them, of me pushing for the least bit of information about what was being done and where the process was going. I'd like to think that this experience will change something at Panasonic's service center in McAllen, TX, but I know it won't. I did finally get a camera and I'll just have to be satisfied with that.
As you'll recall the phone call on Wednesday, December 7th, promised me a camera on the following Monday the 12th at the latest. Needless to say Monday came and went without a camera. I called several times on the Thursday and Friday, leaving messages for the service manager, hoping for the tracking number that was also promised but never got a callback. I left messages on Monday as well.
It wasn't until Tuesday that I finally received a call from Panasonic. This time it was a young man I'd never spoken with before. He had no idea what was going on. He simple told me that they were unable to make the repair on my camera and that they were going to ship me a refurbished GH2. He went on to say that it would be 5 to 7 days for shipping. "Wait right there," I said. I explained that Joe promised next-day shipping and that I'd like that promise kept. The young man quickly agreed to the shipping and agreed to call me with a tracking number.
Well, I never got the tracking number, but I did receive a GH2 in full working condition at my office yesterday. Not exactly next-day but close enough.
It's been six weeks since my camera was delivered to some dude in Florida. Six weeks for Panasonic to make good on a mistake that was clearly their own. Six weeks of me making contact with them, of me pushing for the least bit of information about what was being done and where the process was going. I'd like to think that this experience will change something at Panasonic's service center in McAllen, TX, but I know it won't. I did finally get a camera and I'll just have to be satisfied with that.
