Panasonic and Edius Neo 2.5...Help!

H

handymus

Active member
Maybe you guys can provide some help with this. I just purchased a HMC150...(love it!) and in the box was the bundled Neo 2 software. After registering with PASS...I got the provided serial for Neo 2.5!

Of course this doesn't work with the install disk for Neo 2 that came with the HMC.

I have followed the instructions on the PASS site, and emailed Panasonic for the 1. install disk for Neo 2.5, AND serial # for Neo 2.

Absolutely NO response from Panasonic. :cry:

This is not the way to treat new customers, IMO.

Any ideas???

BTW...picked up Barry's HMC manual...big help to me, since this camera is a big step up for me. I shoot primarily theater productions, and have been using AVCHD since it first came out - so no stranger to me, but not this level of camera.

Terry
 
I do not know how Panasonic is handling the new upgrade to 2.5. I do know that it is not downloadable and that it is a complete install not just an upgrade on top of 2.0
 
Interesting. Didn't know there was a 2.5. I rooted around on the Grass Valley site and, as pjsssss said, I can't find any way to download a demo of 2.5. I would expect that would be the way to do it, download the 2.5 and then register with your e-mailed serial number, but that doesn't seem to be available right now.
 
Panasonic gives you the serial for 2.5 when you register on PASS -- I guess depending on when you purchased the HMC.

But of course, that does no good to me, since they bundled the 2.0 install disc with the camera!!!

Barry -

I tried that route with the demo, but the serial doesn't work, since the demo is just the demo, and the serial is for the full version, with a different install.
 
I've asked my contacts at Grass Valley for clarification. Unfortunately I received an "out of the office" auto-respond, so I probably won't hear back before Monday.
 
Panasonic some help please

Panasonic some help please

Barry_Green said:
I've asked my contacts at Grass Valley for clarification. Unfortunately I received an "out of the office" auto-respond, so I probably won't hear back before Monday.
Click to expand...

Thanks Barry, appreciate the help. Panasonic says on their website that all issues with Edius should go through them, so I didn't bother with contacting Grass Valley. Just for clarification...the panasonic site shows 2.5 as Edius with booster.

"

  • Users who purchased AVCCAM products after October 9th 2009
    icn_next.gif
    Eligible to request "EDIUS Neo 2 Booster (Ver. 2.5)" for FREE
A registration key ("EDIUS serial Number") is required to be able to install the software.
"EDIUS serial number" can be requested online, please refer to "Serial number request flow" for the details."

Terry
 
So... try installing from the CD as a Neo2 demo (not registering it) and then download and install the booster pack, and THEN try your 2.5 serial number?
 
I will try that...imaging my HDD now before I muck it up.

Any issues with Sony Vegas 9.0c and Edius on the same machine?
 
I don't have Vegas 9, but I've got Vegas 8, Premiere Pro CS4, and EDIUS 5 Pro all installed simultaneously, no problem.

I tried to install my free copy of Neo 2 but you can't have EDIUS and Neo installed on the same system, for some reason.
 
Barry_Green said:
I don't have Vegas 9, but I've got Vegas 8, Premiere Pro CS4, and EDIUS 5 Pro all installed simultaneously, no problem.

I tried to install my free copy of Neo 2 but you can't have EDIUS and Neo installed on the same system, for some reason.
Click to expand...

I was wondering about that. I was going to install neo just for checking out that booster everyone is talking about. I guess dual boot is the only option?
 
I guess. Or total uninstall of EDIUS 5 to explore Neo, and then re-install EDIUS when the upgraded AVCHD-boosted version comes out...
 
I think I'll just wait for the booster to come out. I transcode my AVCHD footage anyway. Just thought it could come in useful soemtimes for quick and dirty edits.
 
Let me try and clarify some of this. Neo 2.5 is the same thing as the Booster Pack that people have been talking about. You CAN download a trial version of this. However, if you buy the real thing, it will come on a disc. It is not a download (at least at the moment). Supplies are very limited at the moment.
 
Also it is a fact that you cannot have both Edius and Neo on the same computer unless you double boot. Rest assured that Edius will have the AVCHD booster at some point, but for now Neo 2.5 is it for native AVCHD editing.
 
OK here is the answer on this situation from GV (thanks Chris)

There is an online disk request form you fill out and send in from
Panasonic, found at the following URL:
https://eww.pavc.panasonic.co.jp/pro-av/support/cs/opkey_e/

If you scroll to the bottom, you'll see...

For users who have NO "EDIUS Neo 2 installation disk"

* Request EDIUS installation disk
PASS Log-in

Send a request through an online inquiry form (Contact Us) in the PASS
as the following.
"REQUEST EDIUS Neo 2 Booster (Ver. 2.5) INSTALLATION DISK"
or
"REQUEST EDIUS Neo 2 (Ver. 2.0) INSTALLATION DISK.".

That should cover you in either instance.
 
pjsssss said:
OK here is the answer on this situation from GV (thanks Chris)

There is an online disk request form you fill out and send in from
Panasonic, found at the following URL:
https://eww.pavc.panasonic.co.jp/pro-av/support/cs/opkey_e/

If you scroll to the bottom, you'll see...

For users who have NO "EDIUS Neo 2 installation disk"

* Request EDIUS installation disk
PASS Log-in

Send a request through an online inquiry form (Contact Us) in the PASS
as the following.
"REQUEST EDIUS Neo 2 Booster (Ver. 2.5) INSTALLATION DISK"
or
"REQUEST EDIUS Neo 2 (Ver. 2.0) INSTALLATION DISK.".

That should cover you in either instance.
Click to expand...


Thanks for the help, but did that.

STILL WAITING A RESPONSE FROM PANASONIC. It would be nice to hear something from them....
 
hmmm. I realized that I had bought my camera on Oct 13 and had only gotten a 2.0 serial number. I followed this info today and, in about 3 hours, I received a response from PASS with the 2.5 serial number and a note the Neo 2.5 disc will be sent to me.
 
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