John Foundas
Well-known member
Had a defected Novoflex NIK---->MFT adapter. Emailed the company in Germany. A rep returned my email with 24hours, and gave me contact info for the distributor in NJ where they would either repair/replace adapter.
Emailed and spoke to a gentleman named "Bob". Sent defected adapter and received brand new Novoflex, no questions, no OG proof of purchase needed. Once I shipped the adapter, the whole process took maybe 5 days for me to get a new one back.
CLASS ACT!
Way to go Novoflex and "Bob" for getting it!
You have a customer for life…thank you.
Emailed and spoke to a gentleman named "Bob". Sent defected adapter and received brand new Novoflex, no questions, no OG proof of purchase needed. Once I shipped the adapter, the whole process took maybe 5 days for me to get a new one back.
CLASS ACT!
Way to go Novoflex and "Bob" for getting it!
You have a customer for life…thank you.
