It's Amazon. Start the process of a return from your Account screen. They ask you why you want to return it. You state shipping damage. They ask if you want a replacement or refund. You state your preference. If it's a replacement they email you a pre-paid return label and send you another of whatever you bought. If you request a refund then they email you a pre-paid return label, you send it back, and they refund your credit card when they receive it (and quickly, usually about a week after you ship). Amazon has always been the easiest when dealing with returns and exchanges. You don't even need to talk to anyone there. It's all automated on their website from your Account screen where your order history is. If you can't figure it out then I really don't know what to say. Don't blame Amazon and especially don't blame Barry for something this simple that you can't figure out. Welcome to 21st century online shopping....
My review of Barry Green's DVD and Amazon.com
- Thread starter Hotwood
- Start date
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Oh but Barry I did contact your company Amazon sent me to you. Because it was digital media Amazon said it would not give me a refund that was fine since I wanted a replacement that is when Amazon said it also would not give me a replacment and sent me back to your company for a replacement. The person I talked to in your operation was very short with me even when I was being very kind and told me to go back to Amazon.
Perhaps you should listen to who ever you have picking up your phone on occasion. I was not even given a chance to explain my full problem. Perhaps it is time that your organization stand up and take it's well deserved licks in this matter as well. I don't like to hang out the dirty laundry like this but was not given any other path.
Perhaps you should listen to who ever you have picking up your phone on occasion. I was not even given a chance to explain my full problem. Perhaps it is time that your organization stand up and take it's well deserved licks in this matter as well. I don't like to hang out the dirty laundry like this but was not given any other path.
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Barry_Green
Moderator
In private messages I've been attempting to get this sorted out.
Hotwood did attempt to get ahold of us by phone, but the number he called hasn't been valid in five and a half years. That's not his fault, that's the number Amazon gave him. I don't even know how Amazon still had that (702) number! That number was from when we were based in Nevada, back in 2006. I'm not surprised that whoever had that number didn't know what you were talking about, because that's not us. And they also had a follow-up number, which was valid two years ago but hasn't been valid since March 2010.
So whoever picked up the phone that you spoke to, isn't us. In fact, *I'm* the one who picks up the phone here, so -- you would have spoken to me directly. And I would have happily resolved the issue with you, of that I can assure you.
I will gladly exchange the product in question -- I just wish that I could have heard directly from you and had an opportunity to fix it, before you decided to go nuclear and slam the product in an end-user review, especially when it is grossly unfair to the product -- you have slammed it, without even viewing it.
Simple question though -- you've been here a year, you know I'm on nearly every day, why not just send a PM to get this all straightened out long ago?
jambredz
Veteran
i can see with the Op's frustration...especially since he would not know the # he called was wrong. But i can also see from the side that you been a member here for almost a year and Barry's record of helping people (unrelated to any product he's selling) and just being a nice person is stellar. he's also on the boards alot, and very easy to get in contact with. So a simple PM could have resolved this.
Barry and I have finally worked out an arrangement to take care of this matter.
If anyone is thinking about buying Digital media from "Amazon" I would not recommend doing so.
Amazon policy is not to refund on digital media and or exchange, but to send you back to the original supplier in this case Barry's company. This Amazon policy leaves you as a buyer stuck in a very bad place with no power when somthing goes wrong.
I will no longer be buying any digital media from Amazon.
As soon as I receive my replacement DVDs I will consider this matter closed.
I do hope Barry can get Amazon to change it's digital media policy concerning his product and exchanges.
If anyone is thinking about buying Digital media from "Amazon" I would not recommend doing so.
Amazon policy is not to refund on digital media and or exchange, but to send you back to the original supplier in this case Barry's company. This Amazon policy leaves you as a buyer stuck in a very bad place with no power when somthing goes wrong.
I will no longer be buying any digital media from Amazon.
As soon as I receive my replacement DVDs I will consider this matter closed.
I do hope Barry can get Amazon to change it's digital media policy concerning his product and exchanges.
"Simple question though -- you've been here a year, you know I'm on nearly every day, why not just send a PM to get this all straightened out long ago?"
The person I talked to on the phone led me to think I was talking to one of your employees.
Must have been fun for them to act like she worked for you and did not care about me or what I was calling about she had me believing 100% she was your employee and it was your number, well at one time until you changed it.
In the future you should at the very least have a P.O. box number on your product so a customer can contact you about such matters.
My guess the numbers I was given from Amazon for your were looked up on the net and out of date.
The person I talked to on the phone led me to think I was talking to one of your employees.
Must have been fun for them to act like she worked for you and did not care about me or what I was calling about she had me believing 100% she was your employee and it was your number, well at one time until you changed it.
In the future you should at the very least have a P.O. box number on your product so a customer can contact you about such matters.
My guess the numbers I was given from Amazon for your were looked up on the net and out of date.
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mkfotos.com
Well-known member
Bob, I don't think in all my years I've ever run into anyone as tactless and arrogant as you (though I've run into some grade-A whiners like you). "well deserved licks", "consider this matter closed", suggesting ANYONE besides Jeff Bezos can influence Amazon policy, and publicly (on this forum of all places) lecturing Barry on how he should run his business and deal with other businesses... it's all absurd, surreal even.
Perhaps you have never run into anyone as aggravated as I was when getting ripped off. Walk a mile in my shoes for a few days before you say anything.
Time to move on unless you want to see this fester into more.
Time to move on unless you want to see this fester into more.
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dregenthal
Veteran
Yeah, well you surely don't think you are the only one that has ever had a consumer issue in their lifes experience . . . ?
There are probably more than a couple points here but I'll just settle on these two:
1. DVXUSER. It's a community. BG has selflessly educated all of us at one time or another, made corrections (without embarrassing anyone), and made contributions here both in size and in scope second to none (at no cost to any of us I might add).
2. Whether you were having a bad day, or just naturally behave like a 10 year old, both your manner of handling the situation and impression you no doubt intended to give was entirely way off the scale of reason under any circumstance.
P.S. Not withstanding your arrangements with BG you, at the very least, own him an apology (public or otherwise).
The only reason it wasn't is because when someone is slamming a Mod over a product dispute we err on the side of letting the disputing party lest we get cries of unfair muzzling / abuse of power, and escalating the frustration of the party feeling wronged which may then turn their cause into a crusade which spills over into other forums, etc.
Our apologies to the members who had to read this unpleasant (to all) and un productive (for all but the parties involved) thread.
Since it's worked out. No need to keep it open.
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