My eye cup wasn't inside the sealed box

Cyphermx

Cyphermx

Member
I have this issue, I bought it from B&H but there wasn't any eye cup inside the box, I e-mailed them and said that for me it was more of a 'factory mistake' than anything else and I just got an apologize for the trouble.. yeah, very disappointing from them..

The point is, I don't want an incomplete camera that seems broken, what can I do now?

I would appreciate your advice!

(sorry if this isn't the right forum)
 
I would write to them again and include a link to this thread. Mention how you would love to be able to compliment their customer service.
 
I don't want to deal with them anymore, I was thinking more of an alternative way, e-mail Panasonic, some replacement parts website, I don't know..

Wait.. isn't that in the manufacturer warranty?
 
if its a new item you should have a warranty. i got my camera there (hmc 40) and it came with a at least a 1 year warranty. i think i might be up to a 3 year.
 
Hello,

Unfortunantly customer service is one of those "get what you pay for" factors with B&H.

The standard camera warranty covers parts and labor on the camera body itself (the extended warranty is an additional 2 years and requires registration. Everyone, please make sure to register your camera when you get it!).

Accessories, such as the battery, charger, cables, etc. have a 90 day warranty against defects. I'm not sure if missing parts is covered under the warranty itself, or if that needs addressed by the sales department. I will PM you about this.

If it comes down to it we can order the eye cup for you, as a last resort.... certianly Panasonic should send you one. It's just odd ball things like missing parts can be difficult to get sorted out (we've never had new equipment short accessories, but it was common with B-Stock or demo equipment that were otherwise in new condition. In those cases we always replaced the parts ourselves before offering it for sale).

Best,

Jasmine Moore
Administrative Assistant
Specialized Communications / Noventri
20940 Twin Springs Dr.
Smithsburg, MD 21783-1510 USA
800-359-1858 (US)
301-790-0103
Fax: 301-790-0173
jasminem@spec-comm.com
www.spec-comm.com
www.noventri.com
 
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