My datacard, has no video on. Can anyone help?

J

JimS2

Member
I wasn't sure if this was the right forum to post this in. If not, I apologize, but here goes. I am shooting a documentary film for someone, and got back from the days shoot to make copies of the footage. When I put the data card in the computer, all that comes up on the card is a file called "USBC"

I tried putting the card back in the camera to see if it could read any of footage but it says "no image". I know it's on there because I played back the takes while we were shooting to review them. So can anyone help me get the footage off the card, or figure out what the problem is? According to the computer there is 17 GB of data on the card. So it is reading something on there, but it cannot actually read any video?

Thanks for any advice. I really appreciate it.
 
Sure. It's a Canon T2i camera, the card is a 32 GB SDXC sandisk card. The computer is a windows 7 from what I know.
 
Can you right-click on the file and open it to see its contents? Which software are you using?
 
Oh I just using the software that comes with the computer. I have VLC media player as well but that will not work. The files are not on the computer. The computer cannot see them and that is the problem I am having. Is there a way I can get the computer to see them first?
 
They are there on the card if it says 17GB have been used, but you're using software that cannot see them.

Download a free trial of Premiere (if doable) and try importing them through there and let us know what happens.
 
Oh you mean Premiere Pro? I already have that, but I've tried it already, and Premiere cannot see it the video files either.
 
USBC appears to be some sort of Windows corruption/virus...I'm not really sure, but hopefully Windows people can help.
 
Yes, potentially from anywhere, depending on what it is.

Difficult to know. Scan your entire computer and any drives/readers/peripherals you may have. Although sometimes they go undetected.
 
Oh okay thanks, I am running a scan now. So if it's a virus, what can I do to remove it from the card, without harming any of the videos which cannot be read?
 
All you can do now is research (Google, YouTube) and troubleshoot.

Sometimes you'll be able to remove the virus and the card will function properly, and sometimes the data will be ruined forever in which you'd then try to run a recovery application and salvage anything you can. (Or even send it in somewhere for extreme data recovery, which is expensive.)

I know it's not what you'd like to hear, but that's the reality of the situation. I would do some research online and see if anyone shares an account of a similar experience and provides step-by-step instructions for a successful outcome.
 
Oh okay thanks. Well I've done quite a bit of research online already, and everyone says to use software to recover it. I've tried 3 softwares now, but none of them can see it on the card though, because it's invisible. So I am at a paradox it seems, since none of them can see it so far.
 
Maybe try the card on a Mac as a last resort while understanding the overall situation.
 
I've considered that but no one I know owns a mac it seems. I can keep looking but people I know have PCs so far.
 
Did you lock the card with the little physical slider immediately after removing it from the camera? That's SOP to minimize the possibility of damage during offloading and other handling. It's unlikely that malware would have affected your camera, but it's possible that your viewing/editing computer could get infected, and damage the memory card if it's not write protected.
 
Oh okay yes, I locked it before moving it to the computer. Is there any software I can use to try to retrieve the footage? I've tried 3 now and they all cannot read it.
 
I totally get how frustrating this can be, but I've been lucky enough so far that I've never lost any footage on a SD card and therefore have no experience with the software that's available. After trying a few programs with no success, I'd be inclined to look into a commercial data recovery service. When you see their prices, then you'll need to decide whether it is cheaper to just re-shoot what was lost - the fees are NOT cheap.

In the meantime, don't do anything that could damage whatever is on the card now. Definitely don't reformat.

And don't even think about using that card again in the future. That's just asking for more trouble. Go buy a new one to replace it, and once this is resolved (whether or not you get your files back), break the bad one in half and throw it away.

Good luck - sincerely.
 
Read the following:

"Work-around for a certain type of data corruption that appears to happen frequently using certain USB card readers (internal and external). Symptoms are the sudden loss of files and or partitions etc. Usually in combination with FAT. Remaining files and/or folders may get names such as "USBC◘╧è◘" or "USBC..". Possibly related to ADATA NH92 adaptors though that is not certain! After researching the issue online it seems a lot of people think this is a virus. I see mention of the "USBC virus" and "USBC malware", yet it's not. It's a hardware / firmware failure that happened while data was being written to the SD card. IsoBuster is now able to detect and compensate for such issues on the fly so that files and folders can still be found and extracted"

ISO Buster can be found here. I haven't used it but it may be an answer.

https://www.isobuster.com/news/isobuster_4.6_release_notes


Failing that I would strongly suggest you try using EaseUS Data Recovery Wizard. Try it. If it finds your files you will have to pay for the full version to recover them. It's $56 at the moment and in my book that is a cheap price to pay. I've seen this software recover files nothing else would look at. Can even find drives on PC's that the OS couldn't see. I have no association with EaseUS but if a product is good and has helped me and others I know in data recovery I will recommend it.

https://www.easeus.com/landing/data...MIzJqIs4fC6gIVlX8rCh1sRQRTEAAYASAAEgKvSPD_BwE

Chris Young
 
Hooray! A solid answer. Why does everything get imagined as a virus. I have a SD slot on one of my PCs and I've worn i out. I have to push a card fully in, then back it off a mm and it makes contact. It's a millimetre away from corruption all the time. We treat SD cards as indestructible and they're not. We jam them in the wrong way, we put them in backwards and they're plastic and so is the socket. As for software, we also try a few free ones, and give up. Other software might work. Why are we surprised? Old SD cards get worn contacts too. Data loss is big business nowadays. In the old days we had dirty heads and tape damage and dropout. Nothing has changed. We just treat solid state as bombproof, when it isn't. I now store my data on raid drives because I had a drive crash.mwe never learn!
 
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