Loose LCD screen rotation problem

bifter

bifter

Member
While shooting in thick bush here in New Zealand, I fell and my elbow hit the dirt first, jarring my DVX102A quite heavily.

Everything seems OK except for a lack of tension when rotating the LCD screen: it now spins freely when fully opened.

I can live with this, but it's annoying as the slightest touch causes it to move. Any ideas how I can tighten it back up?
 
Hi Gabriel, Thanks for the advice. To what address should I send it?

I need it for the next week or two, however, while we finish production on the current project (ie possum pie footage at the Hokitika festival this weekend), but then I'll send it up for repair: any idea what the cost might be?

I got it for an excellent price from Global Media Pro in Auckland.
 
loose lcd rotating with Century Optics Widescreen magnifier

loose lcd rotating with Century Optics Widescreen magnifier

I saw this same problem at the Century optics booth with their DVX demo camera at the DV expo back in Dec in LA. I bring this up because they had their new Century Widescreen magnifier attached, which kept pulling the lcd down, never staying in place. If anyone gets the magnifier, I would recommmend attaching some kind of brace from the magnifier to the loop on the handle of the camera to keep the magnifier from pulling the lcd downward, since it is kind of heavy. This may prevent a need repairing a loose lcd.

Of course, it won't help when you fall with your camera in some thick bush in New Zealand!
 
Oops, we have a big problem. It's called parallel importing. We do not support, fix or look after cameras purchased from GMP or the likes. I'm afraid you have an "illegal" camera. You should take the matter further with them. Probbbly you will have to send the camera to Hong Kong at your expense. As for the price, for the last 6-8 months, our pricing has been constantly under GMP's pricing, with the big advantage of local support. Sorry I can't help further, but parallel importing is a major issue for us.
 
I need to emphasise this: Global Media Pro is NOT an authorised Panasonic dealer in New Zealand. What they sell is not supported in any way by PNZ - we don't touch those cameras, warranty repairs are usually done in Hong Kong, as far as we can tell, which incurrs courier costs at owner's expense. Contact us if you want to buy a camera and you are unsure of its origins.
 
So, are you saying that I can't even pay Panasonic NZ to fix it? Surely this isn't a problem I would claim under a warranty, as I did the damage?

Would Panasonic NZ have sold me a DVX100A under NZ$5000, which is what I paid, in November 2004? The High Street price was NZ$6450 at the time. If the answer is 'yes', I may have made a big mistake. :embarasse
 
Sorry Bifter, the answer is no, we don't touch the cameras sold by GMP. The reason is that we have built-in costs for spare parts, support, service etc that we simply can't recover if the camera is sold by someone else. I can't comment on the price because we have dealers out there, but occasionaly, if we are approached by individuals who don't live in an area covered by a dealer we sell directly. Sorry to point out, but yes, you've made a big mistake. You shoud of asked the guys at NHNZ, they own about 5 DVXs...
 
And it's a BS policy. (Not just NZ, all the Panasonic operations seem to be the same).

So...someone from, say, Brazil moves to NZ and brings their DVX. You guys won't fix it because it wasn't bought from you?

Dan
 
That's not parallel importing. We fixed cameras brought by people who moved here from UK for example, providing the cameras have been bought from an authorised Panasonic agent. You should bring the invoice with you if you move here, we can check the origin of the camera very quickly.
 
Oh Well. Like I said... I can live with it. A ball of bluetack seems to do the job. I'll see what G. M. Pro say about this.

Thanks for your comments, Gabriel.
 
You should get it fixed, though, otherwise you're in for bigger trouble with the flexi cable that goes to the LCD screen...
 
I had the same problem, resulting from a similar accident. I asked an engineer at my work if he could take a look at it and what he did was provide a quick but effective fix , by wraping some sort of wax based string. It seemed to do the trick for me. I don't know if this is the same as your flexi cable solution.
 
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