JVC Support. Firewire problem abroad

G

gustavotg

Member
Hi All,

Does anybody has the contact information (email) of JVC support? Is JVC listening?

I bought a HD100 in the US last december (love the image, the SSE has slowed me down during some low light scenes though, usually more lighting helps), and flew to Colombia (Bogota) to work on a project I'm producing.
During our third night of shooting the firewire stopped working in the middle of the scene, no dvrack, no capture to PC nor Mac.
I contacted my dealer in the US and he put me in contat with a Brazilian JVC tech/eng. who is visiting Venezuela, he told me the problem is the firewire board and there is no support in colombia for the camera, they need to replace the board and told me I have to fly back to the US and there JVC will fix it. :angry:
Well, I'm in the middle of my project and I still have 2 or 3 weeks to shot!!! and without the firewire the camera is almost useless.
Is anybody from JVC US listening?
Does anybody has the email of customer support for JVC in the US?, I emailed to the address in JVC PRO site (JVC Pro E-mail, proinfo@jvc.com) and I also filled the email support form, but I haven't received any answer yet.
I HAVE to continue the shooting, but the lack of connectivity is killing us...


Thanks a lot.
Gustavo
 
Try calling Eric Rosenberg West Coast Manager. 800-995-4582. Maybe he can help. If not. PM me or my email is jlames@laepd.us and I'll see if I can arrange something for you to get you through. Been there myself.
 
I had the firewire IC on my camera blow up. I was told directly by the technician who fixed it in Cypress that it was because I hot-plugged the firewire.

They fix it once as courtesy, but once you are given the warning they won't fix it again for free.

What I gathered from my conversation from him was that 99% of the time you're ok hot-plugging...but once in a great while the powered contacts on the plug will contact the wrong bits in the socket and then poof!, the firewire IC has a hole burned in it (and that's how the problem is identified, a tiny pinhole is literally melted into the top of the IC). It's because of that last 1% that they advise against it.
 
nateweaver said:
I had the firewire IC on my camera blow up. I was told directly by the technician who fixed it in Cypress that it was because I hot-plugged the firewire.

They fix it once as courtesy, but once you are given the warning they won't fix it again for free.

What I gathered from my conversation from him was that 99% of the time you're ok hot-plugging...but once in a great while the powered contacts on the plug will contact the wrong bits in the socket and then poof!, the firewire IC has a hole burned in it (and that's how the problem is identified, a tiny pinhole is literally melted into the top of the IC). It's because of that last 1% that they advise against it.
Click to expand...

nate,
not that i'm dumb or anything, but what is hot-plugged? is there a correct sequence to plugging in the firewire. don't want to mess mine up when i get it. you know this running out of cameras is really getting on my nerves. first it's the hvx that everybody has to wait for. now it's the jvc. when i finally sell my other two cams and get the money for the jvc, now i have to wait because they're all gone.(sold out) sometimes i wonder is it worth it.
just my frustration.
 
"hot-plugging" means connecting or disconnecting while the power is on.

Theoretically this should be an okay thing to do, as firewire was designed to be hot-pluggable. However, we've heard reports of DVX's, JVC's, and Sony's having their firewire ports destroyed while plugging in while the power is on, so it only seems prudent to make sure at least one of the components (camera or computer) is turned off; I'm sure the manufacturers would probably prefer if both components were turned off.
 
Barry_Green said:
However, we've heard reports of DVX's, JVC's, and Sony's having their firewire ports destroyed while plugging in while the power is on.
Click to expand...

And XL2s. There have been a few posts reporting this on the dvinfo.net site.

Richard Hunter
 
Barry_Green said:
"hot-plugging" means connecting or disconnecting while the power is on.

Theoretically this should be an okay thing to do, as firewire was designed to be hot-pluggable. However, we've heard reports of DVX's, JVC's, and Sony's having their firewire ports destroyed while plugging in while the power is on, so it only seems prudent to make sure at least one of the components (camera or computer) is turned off; I'm sure the manufacturers would probably prefer if both components were turned off.
Click to expand...

thank you mr. green.
 
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