Indisystem. Any customer support experience?

A

angelopoulos

Active member
Hi, my brevis is here, now I need a rail system, Im thinking in the indirails pro $$$, but sent 3 emails and one phone call to clarify some questions and never received any answer. someone have any experience with this company and their products?
Thanks in advance.
 
If you're talking about Studio 4 Productions, Tim Ovel has given me fantastic support on my IndiSliderPRO. He has gone above and beyond for me. indifocus@gmail.com has worked for me for email contact.
 
Tim does provide excellent customer service in my experience. However, I found that calling him was quicker than emails.
 
mvansomeren said:
Tim does provide excellent customer service in my experience. However, I found that calling him was quicker than emails.
Click to expand...

After 3 emails wothout response I called but noone respnd, let voice message but never had any comunication.
I dont know what happens, I will tray in the gmail.
 
I bought my rails from him. Excellent customer service, answered all of my questions :D

But yes, phone works better than email in my experience.
 
I been waiting for a invoice for shoulder pads, I sent 4-5 emails nothing... He emailed me the first two times then after that he's been MIA...
 
Phone calls are definitely the way to go. He may be a little hard to get hold of, but he will come through.

I had placed an order for rails and a lens support -- he ended up throwing the lens support in for free because of a delay in communication.
 
Austinv said:
Get the proteus rails, they work great and are more reasonably priced.
Click to expand...

Really? Hm... its been awhile since i've looked at Cinevate's rails, but i remember looking at them and finding that indifocus was much cheaper in price......

Correct me if im wrong though :D
 
You must log in or register to reply here.
Back
Top