Horrible Caprock customer service

S

sinapps

Well-known member
Called Caprock on 12/21 to order a moire reduction filter. Waited patiently and allowed them time to take holiday break. Since we're now well into January I called to see where my filter was. They told me I never placed the order, just called with an "inquiry". The fact that I left full payment info and shipping address at the same time was irrelevant to them. They kept saying I talked to "someone" even though I provided the name of the person who took my order.

When I asked if they would expedite shipping at their expense they said no since they're not sure what happened to keep the order from being fulfilled.

How small is this company? They act like a lame 2 person mom/pop shop.
 
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Well I sympathise, even if nobody else does. That's annoying. Best thing would have been to acknowledge their fault, appologise and get oner sent out priority for you.
 
good god! from the look of their website, their IMAGE certainly isnt anything they care about : (
 
wgzn said:
good god! from the look of their website, their IMAGE certainly isnt anything they care about : (
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BTW, their online "order form" is not on a secure connection (SSL) and simply sends an unsecured email with your credit card info to them. It is obvious from their web site and the personal contact that I've had with them that this organization has no idea how to conduct proper transactions.
 
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