Help! Cannot purchase Sony RAW option

N

nareik

Member
So I got my Odyssey 7q. Much sweeter then christmas. Activation went ok, got a password to log in to the CD Online Store. Only problem is there is no place to log into the CD Online Store. As far as I can see, the is no Online Store. At the ´purchase´site (http://www.convergent-design.com/Products/Odyssey7Q/Odyssey7QOptions.aspx) it tells me the following:


-
ONLY authorized registered users will be allowed to proceed to the store.
If you cannot see products below, and you are an authorized user, please make sure to LOGIN prior to proceeding.
-


So, I am logged in, and no there are no products below. I´ve called and sent emails, but no reply yet. I am preparing for a short film in a few days and I spent all the money I make on this project buying this sweet tool so it better be usable.


Please, please, please dear Convergent Design...help me with this asap, if not my producer will probably send you my head all the way from Norway, and by then it will smell horrible.


Thanks a lot,


Kieran Kolle
 
Had the exact same problem. I contacted Amber @ CD, who pass it to Denise, and she sent me a credit card authorization form to buy the Raw option without going through their online store.. Now the problem is the key number they gave me is invalid (it cannot activate the raw option on the 7Q :( ... Hopefully it is only a minor problem and I will soon receive a valid one ..
 
CD's Customer service is really good, call or email and they'll sort you out. I had a problem like that too. It's memorial day in the states though, so they may not be around today. They'll sort it out for you tomorrow for sure. (they emailed me within hours to help me)
 
Ok, thanks. Been calling and calling calling. Heard a lot of good stuff about their customer support. But if its memorial day I understand. Ill just have to wait then.
 
I had some similar issues.... Phone call is the best way, use the number on the left, not the technical support number, seems to get through quicker.
 
Oh memorial day .... That why i didn't receive any email today...

EDIT:

I got a valid key code this morning! Thanks CD for your good customer support!
 
Last edited:
Hi, we're back open for business today. Sorry to hear about your difficulties.

Minh, I believe you just received an email.

Kieran, please contact Denise -at- Convergent-Design to have your issue addressed directly.

Our Web Master is aware that many seem to be suffering similar issues and it is being addressed.
 
First you log in and then if you scroll all the way down to the bottom and look on the left you have to hit that "Activation" link.
 
My question maybe a litte OT, but i didnt want to start a new thread to ask:

I have bought and activated the FS700 RAW option without problems. But i did not recieve an invoice. The one within the order confirmation email is invalid, i am sure, because there isnt even an adress or any data of CD in it, nor is tax, etc.

Will i get one automatically? Or do i have to contact customer support?

Thanks in advance for help...
 
thanks a lot clermond. but the email adress seems to be invalid. i sent it to "amber" as cc, so i hope someone at CD will recieve it!
 
sorry for being insistent again mitch...

i did send an email to denise, but unfortunately i did not get any response until today.

thanks for your help!
 
You must log in or register to reply here.
Back
Top