Have you ever have to send your fs700 to be serviced?

V

valdukin

Member
So excluding the firmware upgrade, have you ever had to send your fs700 back to sony for repairs due to a fault with the camera? If so how often and for what?

The reason I'm asking is because I'm in a bit of dilemma as I'm about to buy an fs700r either from cvp, which comes with the sony warranty for two years or buy it as a grey import, where it would be cheaper, but the warranty is either non existent/ limited. Don't want be stuck with a massive repair bill if the camera decides to give up on me, but also could do with not spending all my money on it either!

Any input would be helpful. Thanks
 
Hey,

I bought my FS700 from EC PRO in NY.
2 weeks after my purchase the screen of the camera stopped working.
We were on set, shooting in a huge rented chroma studio and literally the thing just died. The camera would turn on but the screen would not be functioning.

I called up EC PRO, told them about the problem.
Went back to NY, and the new camera was waiting for me on the counter. No questions asked, no trouble at all. They took back the faulty one and off I went with the new in a box.
Considering it had only been 2 weeks , it was rather normal that they would give me a replacement, but they could have been dicks about it and made my life more difficult.

That was my only repair / service experience so far haha.

Getting the FS with no warranty is quite risky considering its purchase price.
A DSLR I would not really care, but this thing is still pretty high up there.
 
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Yes i had to send mine back to remove dust behind the ND filters.

From the little i was told, it seems it was a faulty casket leaving dust to enter the housing of the sensor.
 
Yup. I had dust on the ND as well. Also some damage to a PCB from sparks on a heavy metal music video. Unfortunately when they sorted that they damaged the sensor block, so it was shifted off axis. The PCB replacement cost £500 inc labor. The sensor block was under warranty but it took roughy 2 months and two attempts to get it fixed. After the first attempt they provided a replacement camera. It's been fixed since November. Sony Europe only just got round to picking up their loan body.

BTW it was CVP that did the first repair.
 
I have not had any problems with my 700. And it has been used a lot, even on boats and in cold weather here in NH.

It is proving to be quite rugged IMHO. I am very happy with it and as stated the 700 has proven to be one of my most rugged cams. Getting rid of tape is one of the best things to ever happen in our industry. I used to have all my tape based cams serviced once a year, I find that is no longer necessary. And I have had far fewer problems with all my solid state recording cams.

Knock on wood...
 
I had some issues with the HDMI output on my 700, it was sorted through Sony via CVP, i can't fault the service. I think the peace of mind is worth it. It depends how much cheaper you can get a grey import. Compared to getting a second hand one for example too?

cheers
Paul
 
Thanks for the response guys. Seem like you need alot of luck getting a well put together camera.



paulcurtis said:
I had some issues with the HDMI output on my 700, it was sorted through Sony via CVP, i can't fault the service. I think the peace of mind is worth it. It depends how much cheaper you can get a grey import. Compared to getting a second hand one for example too?

cheers
Paul
Click to expand...

I will save £700 (basically the VAT) from the grey import. think your right about the peace of mind, probably end up spending more on fixing it. what do you think?
 
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