FS7: For FS7 & FS5 USERS, ODYSSEY TECHNICAL BULLETIN

[Mitch Gross]

SERVICE BULLETIN - ODYSSEY RAW BUNDLE

August 5, 2016


Convergent Design has identified an issue in firmware v2016.06 concerning users of FS RAW from the Sony FS5/FS7/FS700 cameras.


When shooting FSRAW -> Apple ProRes in either 4K50/60p or 2K100-240p, image artifacts can occur. Such artifacts generally only happen in low contrast images.


Convergent Design will have a correction to this issue in our next firmware update. It is recommended to roll back to firmware release 2016.01 for clients shooting under these conditions. FS5 owners can use the FS700 camera setting in 2016.01 using Slog2 / Color Mode S-Gamut 3200 and 5500 (Rec709 / Rec709 800% is not supported with the FS5 in either firmware).


Please note that this issue only affects high frame rate FSRAW to Apple ProRes recording, and only appears to be an occasional issue in low contrast images. Lower frame rates, CinemaDNG recording, and other RAW camera formats are not affected.


Firmware release 2016.01 is available for download on the Convergent Design website at https://www.convergent-design.com/firmware-downloads.


If you have any questions or comments please contact Convergent Design Support by phone at ++720-221-3861 or via email at cdsupport@convergent-design.com.

 

[allenfacemire]

SERVICE BULLETIN - ODYSSEY RAW BUNDLE

August 5, 2016


Convergent Design has identified an issue in firmware v2016.06 concerning users of FS RAW from the Sony FS5/FS7/FS700 cameras.


When shooting FSRAW -> Apple ProRes in either 4K50/60p or 2K100-240p, image artifacts can occur. Such artifacts generally only happen in low contrast images.


Convergent Design will have a correction to this issue in our next firmware update. It is recommended to roll back to firmware release 2016.01 for clients shooting under these conditions. FS5 owners can use the FS700 camera setting in 2016.01 using Slog2 / Color Mode S-Gamut 3200 and 5500 (Rec709 / Rec709 800% is not supported with the FS5 in either firmware).


Please note that this issue only affects high frame rate FSRAW to Apple ProRes recording, and only appears to be an occasional issue in low contrast images. Lower frame rates, CinemaDNG recording, and other RAW camera formats are not affected.


Firmware release 2016.01 is available for download on the Convergent Design website at https://www.convergent-design.com/firmware-downloads.


If you have any questions or comments please contact Convergent Design Support by phone at ++720-221-3861 or via email at cdsupport@convergent-design.com.

As a proud and satisfied early adopter of all things Convergent Design, from the early Nano Flash (I still have two that get used regularly), to the Odyssey 7Q+. I'd be lying if I said everything has been flawless. But unlike ANY other digital device company, CD is always always at the ready to fix, advise and innovate. No other company that I know of offers 24/7 support. And by support, I don't mean "Leace your name and number and we'll
get back to you" kind of support. I'm talking about conversing with a human who 95% of the time can get you back in business. Most issues are operator errors anyways.
This anomaly is just that. They will have a fix and as you read the bulletin, they already offer a work around.
I don't have a vested interest in CD but I feel compelled to pass on my experience with them and their products because my experience has been stellar.

 

[wschmid]

Convergent Design has identified an issue in firmware v2016.06 concerning users of FS RAW from the Sony FS5/FS7/FS700 cameras.


When shooting FSRAW -> Apple ProRes in either 4K50/60p or 2K100-240p, image artifacts can occur. Such artifacts generally only happen in low contrast images.


Convergent Design will have a correction to this issue in our next firmware update.

Errors an bugs can happen everywhere. We have seen that also with Blackmagic (e.g. Magenta issue of the Ursa mini) or with Atomos. Also the FS7 had an raw issue as some will remember.

The correction as announced here is important. Great.

 

[Mitch Gross]

Thanks for the support guys. We aim to have this fixed as soon as possible for you. We also recognize that you must be able to do your work until then, and it is important to know if there is an issue with your gear so that you can act accordingly.

We will have this sorted soon.