Footage problem, has anyone seen this problem?

Hey Rick. Suffering the exact same symptoms,just started tonight during a shoot (rescheduled for Tuesday). Any word yet from Panasonic?

Thanks!
Tony
 
No problem. That's why I created this thread and was planning on updating it with all the final details when my camera returned. I figured I would not be the only one to experience this.
 
Rick Burnett said:
No problem. That's why I created this thread and was planning on updating it with all the final details when my camera returned. I figured I would not be the only one to experience this.
Click to expand...

Thanks for the post. Please, keep us updated. I just had something similar popping up earlier today, and Still need to check if the problem was on playback or actually on the footage. It reminded me of your post, so I will keep an eye on that.
 
This is very disturbing. Thanks for the updates. Hope not many people will go through similar problems as this is quite a huge issue.
 
Okay, camera is still not back yet after three weeks. In talking with them, they believe they know what the problem is and the camera will require a firmware update. Japan sent back a firmware update but for some reason the camera is not taking it. The Japanese engineer working on it is sending something over shortly and they hope to have the camera to me by the end of the week.

Why this affects this camera and not others, I am not sure, but when I talk with them, I will try and get some additional details about if a firmware update is going to go out on this to other people. I would think yes since others have had this problem as well.

Will continue to keep you posted!
 
Rick Burnett said:
I am just at a loss now and will just have to see what Panasonic says. I even let one of my lights heat up the room so it would be a lot warmer and still no issue. I shot on the same card, no problems. Formatted the card and wrote over the whole card filming, no problem. So far I have tried everything I could to get it to reproduce the issue but have had no luck.

Going to try bringing the camera out in full sun today and try again. Strangest thing ever.
Click to expand...

Looks like overheating!
 
Well I'd hardly call 83 degrees overcast a hot day, and that is when it was happening as well. They told me they could reproduce it NO problem, and that it was something that needed to be fixed. They didn't mention overheating.
 
Not sure. I've only heard of one or two other people here having something similar. I know *A LOT* of people here who have NO problem whatsoever. I am at a loss for what it could be.
 
Camera arrived last night, and I am a bit upset with UPS for leaving it at the front door, or Panasonic for not requiring a signature OR telling me it was on its way. I will be giving them a call today to let them know the liability that leaves and to please use a signature in the future.

I've used the camera some and the problem appears to be gone. I will have to test in the same conditions later tonight to be for sure. The firmare is now 1.5 so I imagine they might be releasing a new firmware soon. No, I did not notice anything different in the firmware than before, I looked because I figured someone would ask. Granted, given how many options there are, maybe I missed something, but nothing obvious.

Panasonic still hasn't told me what the actual problem was, only that firmware was required to fix it. If this is the case, I would think other cameras might suffer as well, we've seen two people other than myself have this problem.

It took 4 weeks from the moment I sent my camera in till I got it back, that's a long time. Just beware that if you get into a possible situation like this, and you have work/projects coming, its not the fastest service but they do get it fixed. I only say this so you find alternative plans ahead of time so you aren't stuck in a bad situation with no options.
 
Rick Burnett said:
Camera arrived last night, [...] I've used the camera some and the problem appears to be gone. I will have to test in the same conditions later tonight to be for sure. The firmare is now 1.5 so I imagine they might be releasing a new firmware soon. No, I did not notice anything different in the firmware than before, I looked because I figured someone would ask. Granted, given how many options there are, maybe I missed something, but nothing obvious.
Click to expand...

Thank you for posting this problem and the conclusion. I hope they will release that firmware update soon, so the rest of us can eliminate the problem as well.
 
You must log in or register to reply here.
Back
Top