evs

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Well-known member
Jarred
Due in large part to you, I bought my DVX & accessories at EVS. And I have had continued problems.
They promised that they had the Century W/A available and then couldn't send it. I cancelled the order and a month later they sent it. So I had to go through the hassle of sending it back.
They promised they'd have plenty of MQ tape and then couldn't deliver so I cancelled the order and several weeks later they sent them. More time dealing with this.
Now they've sent me a second invoice billing me for the W/A lens I returned 2 months ago. I called Rush and had this straightened out. Or so I thought. They've billed me again for 3 items I've paid for or returned several months ago. He claimed that they had 2 accounts in my name a month ago and would get all this fixed. He hasn't.
I have to point out to all your readers that they may have serious problems if they deal with EVS. I know I have had repeated problems with EVS.
 
Re: evs

EVS was amazing when I bought from them....give it time...or call Rush or something. I'm sorry to hear that, though. That sucks.
 
Re: evs

Sounds like you had a run of bad luck, doesn't mean that the comany sucks. I've never ordered with EVS but I know that occasionaly I get an order goofed up, always when I tried to make a change to the original order.
 
Re: evs

Call Rush tomorrow. I've spent many thousands of dollars (as have countless other members of this board) with them and had no problems. Probably just some bad luck. Call Rush, I'm sure he'll be more than happy to help.
 
Re: evs

No problems with EVS here. maybe you just arent patient enough? sometimes things get backordered. also- i always buy things over the phone- never the internet at evs. orders can get screwed up easier online.
 
Re: evs

The camera & W/A were ordered in July. They said they could get the W/A in a few days. 2 weeks later and no W/A so I cancelled and ordered from B & H. I needed the W/A.
I've been billed twice for it since then. I did talk to Rush and he said it would get straightened out. That was a month ago & I've been billed again for the W/A I returned in July as well for 2 items that have already been paid for.
Tapes were ordered in August. I was told they would have them first of Sep. On the 3rd of Sep I called and they said they have no tapes. I cancelled because I needed tapes. Can't keep waiting.
I've been very patient with all this. It's been an ongoing problem for 4 months now.
I'm a professional and can't sit around and wait for tapes to show up. I need them when promised. Same for the W/A. Every time I have to go back to UPS is my time wasted for their mistakes. I can excuse an occasional mistake once in a while, I even made one once! It was ordering from EVS!
 
Re: evs

I've never dealt with them, so I can't say anything but repeat what other people have said on this site. But I will say that recommending someone is a tricky thing. I had used the same mortgage broker 5 times with amaziing results. My wife and I even followed him went he went to a diffferent company. We bought 2 homes and did 3 re-fi's. The guy was amazing. So when my in-laws needed a re-fi, I recommended him. They had a horrible experience. There was a ton of miscommunication, we showed up at the closing and there was no one there because they had changed it and not told us. Everytime I called the guy, he apologized and took full responsibility, (one of the things I like about him) but it just snowballed. Needless to say, my in-laws never asked me for a recommendation again. They had a bad experience, but I'd still go back to the guy.
 
Re: evs

yo i say you just drop it. first off- the message was to "jarred" so pm him. second- you're professional; so dont ***** and moan. its done its over, you learned your lesson about 'evs.' i myself have no qualms with them; they were extremely nice and prompt with me- as with everyone i recommended them to. I can understand you **** talking some no name place in jersey- but evs no.
 
Re: evs

I've had pretty good dealings with them.

When I ordered my dvx on a monday, they made it sound like it would be shipped some time that week, but it actually didn't get shipped until the next Monday. According to EVS this was because of misinformation from Panasonic about when they would get more camera's.

But I don't really consider that a problem and I've ordered again since then.

I would reccomend them.
 
Re: evs

and the discounts he gives to the members on this board. you GOTTA hand it over to EVS. but sorry you had to go through that.
 
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