DVXuser 5600mah Battery

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Horror Story

Horror Story

I ordered a battery from dvxuser in the first few days of December, I didn't receive it until early January. The box was destroyed, but the battery seemed fine. I charged it, put it into my DVX and it worked fine. A few days later, I go to use it for the 1st time. I needed to go hand held, so I took it off of the tripod, and mounted it down by my hip. As the battery rubbed against my hip, it slightly lifted up off of the connectors on my DVX and it disconnected. I emailed Jared and actually got a response. He told me that the connectors were bad, and I should send it back and they'd replace it. I emailed him back, asking what the address is to send it back. It's now Feb 17, I've emailed him asking the same question multiple times since and I still haven't gotten a response. I'll never get another battery from DVXuser. It looks like I'm not going to get a new battery or a refund, this is the worst online shopping experience of my life. I understand he could be busy, but in 2 months he couldn't take one minute to answer an email? I needed this battery asap, I figured since he's a filmmaker he'd inderstand that. I was apparently wrong, and now I'm out of $80, not to mention the battery power.
 
it looks like i have a shipping confirmation now and am waiting for the batteries to arrive... hopefully not in a battered box and in shite condition as getting in touch with dvxuser seems to be a nightmare
 
I sent my batteries back for a refund. No communication again... and no refund as of yet. They received the batteries last Friday. Pretty frustrating.
 
i was planning on getting one of these, but i am not sure now if it would be a good waste of $80. has anyone get their's and had it working fine? all the comments are bad so far...
 
hey guys i took them offline.. Deb's in the middle of a pretty big project right now so as you can tell the service has gone too ****...

I apologize, Jason just moved to Colorado and soon will take over the battery duties in a month or two when he settles in... nobody should be waiting for batteries still as Deb caught up last week... if you havnt email her at deb@dvxuser.com , and yes, it will probably take a while for her to respond.
 
Actually, will be putting in an order for batteries tonight, and they shoudl hopefully be back online in about a week or so via the landmine store which will also go live at that time.

later,
Jason
 
Eddie B said:
Any chance on these batteries coming back? If not, can anyone recommend the next best thing?
Click to expand...

For about the same price, I would recommend the Lenmar series batteries (the 6 hour ones) for around $80. I haven't gotten the DVXuser batteries but if they end up unavailable, check those ones out.
 
Hey, Guys... We've got a new batch of batteries on the way and are about to resume selling these things again.

We'll be selling them via the new landmine store which will roll out at the same time the batteries become available.

Should be within a week or so. Just wanted to let you know.

Also, with the new landmine store, will come a whole new infrastructure and improved customer service, etc... But, battery prices will remain the same :)

You will also have several shipping options to choose from.

later,
Jason
 
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