Death of a Redrock

J

jmarkham

Well-known member
Our brand spanking new RedRock Canon to MFT adapter died .. the screen flashed and went dead.
No attempt to revive it has succeeded :-(

jeff
 
I actually had a bad cable when I first got mine.

RR replaced the cable and battery pack very promptly, they just shipped me a new one over night, and my unit has worked flawlessly since then.

I feel your pain though, it is rough when a brand new item does not work, this always seems to happen on friday afternoon.

Let us know how this is resolved.
 
Actually, it worked fine when we tested it out. We were about to send it out and it failed on equip test.
It's exhibiting no life right now .. but will be in contact soon.

No worries .. we like the unit a lot .. better to get this sort of thing out of the way early :-)

If it works out, we'll likely get another ... so we haven't soured on the unit.

jeff
 
I got mine with a encore m2. Never worked from day 1 and redrock support told me to change betteries i did but didnt work. Now they wont reply to me anymore.
 
Acumen,
What email were you contacting support by? Feel free to private message me if you don't want your email public. I'll look into it first thing Monday.

Jeff,
Glad to hear this issue hasn't completely turned you off of the produc, and I can assure you it's a great product. Never the less it's unfortunate when these things happen and rest assured it will be taken care of immediately by the support team on Monday
 
Last edited:
Loren Simons said:
Acumen,
What email were you contacting support by? Feel free to private message me if you don't want your email public. I'll look into it first thing Monday.

Jeff,
Glad to hear this issue hasn't completely turned you off of the produc, and I can assure you it's a great product. Never the less it's unfortunate when these things happen and rest assured it will be taken care of immediately by the support team on Monday
Click to expand...


Stuff happens .. it's a new unit and all .. we'll sing your praises when it's all good..
Thanks for your support.

jeff
 
Just an update. We sent the unit back to Redrock .. they rebuilt and re-programmed the unit and
we got it back today.

It's working super again.

Thanks to Marcial at Redrock for the support.

jeff
 
Jeff,

Glad to hear the issue has been resolved, and we appreciate you following up and writing your happy ending to the thread!

Happy filming.
 
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