I don't know what it is about regional service centers. I got the same run-around years ago with JVC except there was no way they would let you talk to a tech - which is really frustrating when it could save both parties time and money. Instead you're left to communicate with some flunky gatekeeper who in most cases hasn't a clue. It would probably be easier to get the President or the Pope on the line. Oh, and that camera came back unrepaired too.
just a final update for those interested. i sent my HVX out again and they are going to replace the CCD. I had to pay for shipping, but it was a little cheaper at $80. marshall, on the other hand paid for shipping when they didn't fix my monitor the first time around...
All in all, a bad experience with alot of time without my camera through no fault of my own and Im out $230 shipping. ah well.
