DEAD dvx100a, HELP!

[susqhanamj]

in desperate need of help! Just got my dvx100a back TODAY from being serviced, bought it on may 7th, and two weeks later the firewire port blew out. Took them two months to repair it, they just mailed it back to me and I find that it WILL NOT power on. I'm absolutely shattered, they say it was working before they mailed it out, but it simply does not work. And of course as luck would have it, that first repair sucked up all of my 90 day warranty. I got an extended plan but that means i'm going to have to mail it out of state and likely be without the camera for another two months, which is unacceptable.

Does anyone have ANY suggestions as to what it could be or tips to troubleshoot the problem?

much thanks, a sad dvx100a user
jason

 

[scharky]

Re: DEAD dvx100a, HELP!

Try contacting Panasonic directly, if you havn't already. That really sucks. From past experience I have found that when things are repaired by an authorized service center that there is an extended warranty that is applied when it is fixed. I'm not sure how this works with Panasonic, but it sure would be nice.

 

[Barry_S]

Re: DEAD dvx100a, HELP!

The original service center should make good on their repair. Call them up and arrange for them to do an expedited repair job. If you don't get satisfaction contact Panasonic, and if you still have problems IM Jan_Crittenden, the DVX100a product manager here on the board. This is a Panasonic USA camera, right?