Client that doesn't want what he wants... need some guidance.

The thread statement sums it all up. "A client who doesn't know what he wants" . . . or, a client contact person who doesn't know anything, but has authority and likes to show it. We all run into this type of situation. It is typical of business groups and associations. They delegate authority to the least busy person in the group and he is now the big shot he always wanted to be.
The only way to deal with it is to get to the "decision maker" of the association and, with him (her), define the project, it goal, establish control and draw up an agreement (contract) specifying authority and be sure to build in a contingency for changes, delays and approval of variations. Now you "client" person becomes your liaison to the group who sets things up for you and not your creative master.
 
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