Can't capture at all

Okay...i'm about to shoot myself, this is so annoying. I connect my cam (xl2) to the computer, and the computer regognizes that there is a camera plugged in. When i go to the menu to capture...I can't click on "capture" at all. The capture window won't come up at all. And it happened to me before a while ago and I fixed it, so I went to an older project where I had captured from my xl2, and there I could get to the capture menu, but it says that there is no deck found. So! I tried to go to deck configuration and see what was up and it was set to XL2. Then I tried to auto configure and it set it to "Generic DV device" so i tried that, and I could capture, but the quality of the capture was sooo incredibly bad that there's no way I could use it. Does anyone know what my problem is?
 
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