Camera dead after firmware update

S

SQN416

New member
I have just upgraded the latest Sony firmware (from V1.05 to 1.26) on my EX1 following all the procedures and it is dead. One thing is worrying me : during the installation process , the update skipped the reboot procedure and went on to finish the job. I clicked the finish button and took out the usb lead and tried to reboot the camera, it is now dead.

Does anybody know of an outfit in the UK that can handle a job like this? I did try to contact Sony here in the UK regarding instaling the firmware but got fed up with waiting - calls being bounced around etc etc. I feal sick .

Thanks
A few hours later ............./
Just tried the camera and it fires up (eventually) but the rear tally light was flashing . I had a look at the firmwsre and it has installed the latest version.
Turned off the camera but the rear light flashed and is now on permanent red .
 
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All I can do is offer my sympathies and direct you to this story.
http://ninofilm.net/blog/2010/03/16/sony_firmware_fail/

Email them or call the wrong Sony Department, complain about it and ask them to forward you on or give you the number of a person to speak to about this in the UK.

I got a call back here in Ireland from Sony when I enquired about updating firmware this way.
I never chaned updating firmware because I wasn't too bothered about the advantages v The Risks.

Let us know how you get on.
 
The fact that the light was flashing after you restarted makes me think the install was not completed when you turned it off. It takes quite awhile and goes through stages. Then the light staying on red might mean its still trying to write the update. The fact that you could see the right version means nothing other than the menu text was changed.

As an experiment I'd turn the camera on and leave it a long while. Turning it off and on like that might have corrupted the update but its worth a shot.
 
Hmm, Not sure what caused the problem but I suspect (as suggested) that it might have been still installing even after the ' Finish ' button was clicked, perhaps Sony should have a a button called Finshed -not Really , or Finished - Sort of. The red light had stopped flashing, but i supect it was due for another reboot .But, this takes me back to the awkward question : why did the Sony software jump over the re-boot part of the installation an then go onto installing the rest of firmware programme and leave this reboot process out of the list ?




Nest Step

The first authorised sony repair centre wanted 135 UK pounds just for an inspection and then asked for the money upfront - I didn't like that , and remembered that this was the outfit that sold me a Senheisser ENG radio mic transmitter that was incompatable with Senheiser ENG mics ( Phantom powering) . I have found a Sony repair shop but this is where it gets really interesting: on their workshop bench lay an EX1 in pieces. Somebody had brought it in for firmware upgarde and guess what ? Yes , it did , it crashed mid flow in the Sony authorised workshop. So, it was a rebuild for the client but the Engineer/propietor has to foot the bill no less. He is not a happy man.

Sony have money ! Sony have resources, wonder why they are screwing up ? My bill - about 1.400 Uk pounds. It could have been more.
 
Having just purchased my new EX-3....I don't think I'm going to mess with updates at all!

As my dad says..."If it's not broken, don't fix it"!

Thanks for the warning!
 
Really sorry to hear this, man! After I installed the 1.20 firmware and it gave me an "SxS" icon then a green screen on boot up I about pissed my pants.

Thankfully that was just a hiccup. And I kept the battery in so maybe that saved it? No idea but 1.20 is the highest I will install on this camera.

Also that's BS Sony charging the engineer due to the firmware bricking the camera. They have insurance, how lame...
 
EIREHotspur said:
All I can do is offer my sympathies and direct you to this story.
http://ninofilm.net/blog/2010/03/16/sony_firmware_fail/

Email them or call the wrong Sony Department, complain about it and ask them to forward you on or give you the number of a person to speak to about this in the UK.

I got a call back here in Ireland from Sony when I enquired about updating firmware this way.
I never chaned updating firmware because I wasn't too bothered about the advantages v The Risks.

Let us know how you get on.
Click to expand...
uy a


I got a call early last week from sony asking if i was still looking for a Sony authorised engineer who can upgrade upgrade firmware. I told him what had happened ans the guy said this was the first time he had heard about the problem , i nearly lost it - well I did for a bit . i told him the at one of ther repair shops had the same problem . The Sony guy asked which one , i refused to tell him as I now believe will go to any lengths to keep problems out of the limelight. When I went back to pick my camera up , one of the other engineers on that shift also confimred that he had turned off the camera after it was "finished" - same problem ! So, problems confirmed by two Sony Engineers , I intend to contact Broadcast magazine next week and see if I can spread the word .
 
I'm also in the process of trying to update the firmware on my EX1. When I contacted Sony, they told me that DIY is the route they recommend. No mention of the possibility of bricking the camera, although they did advise me to read the manual carefully before starting the update process. I was lucky enough to stumble across an older thread here on DVXuser - someone with a bricked camera - and found out about the problem that way.

Maybe a mod could sticky one of these threads, so that EX users have a clear warning about the risks associated with the firmware updates?
 
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