Broken EX1 Baseplate! Who's that one guy....?

The prism is made of separate pieces glued together. I've heard of them being separated by dropping. If it hit hard enough to damage that, it also hit hard enough to damage other lens assembly parts. Cheaper to just replace everything.
 
basspig said:
Was the lens assembly actually damaged? If just the base plate broke, why a new lens? That seems like an exhorbitant bill.
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Well the camera hit the cement from a few feet up. All I did was turn on the camera to see that it worked, then put it in my bag and went home. At home I noticed the plate broken, then turned on the camera again. Everything seemed fine, but I didn't make recordings and play them on my HDTV to look for soft spots. I just said what happened in my note to the repair facility, and to check the lens to make sure it was in good working order. Like I said, I took a shot and complained about the far red issue as if I didn't know about it, in case they wanted to give me an EX1R to fix that. Perhaps a new lens could have the IR filter on it? Probably not. The lens probably just got jerked around pretty good. I have heard horror stories about people getting lens work done, then having endless issues after that. I believe after 3 tries at fixing the camera they are suppose to replace it. Also they had to replace the whole frame because though the bass plate broke, one of the screws that secured it to the frame stripped out the threads of the hole in the frame. So replacing just the plate would leave the plate with only 3 screws to secure it.

I am just so glad I have the protection plan. I could buy an HMC-150 for the price to fix this puppy!
 
YES! I just got it back Friday. 6/24/11. That's around 2 months... I am making a little video about it. I finally got the camera back, and it seems to work OK. I need to re-do all my PPs, as they updated my firmware. They did lose my cool little rubber SDI cover! I want that back. Anyway, I'm glad I didn't have to pay the 2,700.00 repair cost! That protection plan was the best 500.00 I ever spent. Now I think I may get insurance, as I'm operating without a net out there in the world.

I'll post my video here when it's done. Thanks for inquiring.
 
Video done! But first to answer Tex: I got the protection from B$H when I bought the camera. It's an "anything goes" kinda thing. I could throw the camera off a cliff and they would either fix it or replace it. I got another year and a half left..

Here's a little video made about the solution for the weak EX1 plates:
 
Awesome video Chad... It describes why it's important to harden our tripod mounts not just for the EX1R, but probably most cameras! Glad your camera problem was resolved in a positive manner. I also bought the extra protection when I bought my camera... just in case...
 
Yeah the extra protection was worth it! Though Clark Howard advises that it's a rip off with most things! I need to look into insurance. I have no idea what it would cost to cover the 50,000.00 - 75,000.00 worth of gear I have for theft, fire, dropping etc.
 
Chadfish said:
Just wanted to give an update about the damage to my EX1 that happened from the baseplate failure.

Refresher: The camera was on the tripod after shooting in a dark theater, then accidentally kicked, tripod hit the seat, baseplate broke, and camera hit the cement. It didn't appear that there was damage at the moment, but upon inspection at home I noticed that a small metal plate on the bottom of the camera broke. It was where you attach a tripod plate. Seemingly a small fix. Luckily I paid 500.00 to B&H Photo for a 3 year, "anything goes" full protection plan, meaning I could slam the camera down and jump on it over and over, then send it in for free repair or replacement. So I did that. The company I sent it to said it would take about 15 days turn around time (about a month and a half ago). Well, they held it for longer than that, then sent it off to Sony because they couldn't fix the problem. Weeks later, today, I got a small heart attack when Sony sent me and estimate to approve, but upon calling the warrantee company they said to disregard it and they will handle it. So yay! No bill for Chad! But incredibly the bill for the repair is $2,708.19! Can you believe that? That's 5 hrs labor @ 135.00 per hr, one "front frame" at 258.00, one new lens for 1,523.47, and one new mic holder assembly for 44.99. Mostly due to a cheap out on the baseplate by Sony. Honestly I was hoping they couldn't fix it, which would mean they have to get me a new camera!
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YIKES!!!

We would have probably been able to actually repair the unit for at least half that amount unless that lens was REALLY thrashed... and in about 3 days MAX. but glad you got it handled and didnt have to flip the bill :thumbsup:
 
Yeah who knows what kind of unnecessary charges there were? They replaced the mic holder, and there was no apparent damage to that. And the lens seemed to work fine, though I didn't shoot any footage and scrutinize it. I was expecting them to replace the frame, since the threads were stripped, and that's it. Anyway, seems fine now - and I still have another year and a half or so if protection! Woot!
 
Chadfish said:
LAME! B&H is closed for passover until April 27th! I can't even begin the process of getting it fixed for 10 days. You'd think they could have some non religious people working there to service the people that make B&H possible...THE CUSTOMERS!
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I know. Almost every time when I surf over to B&H's site, they're always seems to have some kind of holiday.

Anyway, I'm thinking about buying the EX1 base plate for my camera. The Juice Design does come with multiple holes with threads so if I want to put in more than just one screw to secure my camera to a tripod plate, I can, correct? This is my issue with what I have at the moment.
 
The plate has some little holes for attaching an accessory shoe they sell optionally, but nothing really for general purpose attaching of more stuff. Still, I feel secure with these on both of my EX1s.
 
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