Big ups to B&H

[AndersonSoundRecording]

Since I like to complain loudly when I feel like I've been shorted, I like to balance it with praise for vendors and manufacturers who perform outstanding service for their clients.


In this case, I made a fairly large and complicated purchase at B&H Photo/Video here in NYC. When I got home, I found that a small item was not in the bag, even though it was listed on the receipt and I had paid for it.


They were closed early the next day, and the entire following day, so a few days went by before I was able to contact them about the problem. They investigated my complaint, and sure enough, the very next day they sent the part out to me, with no charge for shipping.


With many other vendors, unless you would catch a mistake like this before you leave the store, you'd be SOL. But B&H is head and shoulders above their competition here - one of the many reasons I patronize them.


Big ups to B&H - shop there with confidence

 

[Victor Nhat Nguyen]

B&H is a great company. Bought from them most of the time.

 

[Steve_Karl]

Yep. My experiences with B&H have been great also when it comes to customer service, returns, changes etc.

 

[unclebob6958]

B&H is a solid vendor.

When my studio was flooded in '07 the receipts were, of course, in a file cabinet in the studio. B&H emailed me PDF copies of all of my sales receipts, which I needed for insurance purposes.

They have also been excellent on return items.

B&H is one of my favorite vendors.

 

[Kevin Lee]

I'm glad people are having good exchanges with them. My experience with B&H: I spent around $2000 there, about a month later I ordered a $25 item. It was shipped to an old address that I haven't lived at for 2 years. I asked over the phone can you help me out here, I need that item by next week… " sorry bud, its not our problem, we look forward to your next order". So my next order $3000 went elsewhere.