What crossed my mind--and it is total conjecture--is that when a mother and sister make a claim like this, it sounds an awful lot like an intervention. Like they see him in trouble and they're trying to get him and his handlers to wake up. Because when the machine has this much riding on his stardom (all those agents and studios and producers), they might not be inclined to put a stop to anything right now. Maybe his family sees he's in trouble and needs him to get help.