John Alton Disciple
Active member
After due diligence and with Jan's help, B&H got caught again switching a USA camera with a grey market camera - I'm begining to think there's more going on here though.
Per Jan I've attemped to return the grey market camera, not to hear back from B&H. When I called, I was put on hold and then told there was an item missing from the box. EVERYTHING WAS SENT BACK TO THEM IN PRISTINE, MOSTLY UNOPENED WRAPPING. I then explained that the camera, other that being turned on, was never used (and mostly remained wrapped) since when I tried to register the camera I began running into problems. I reexplained what had happened and that instead of getting the US camera I was sent, well, whatever this thing was and per Jan, I sent everything back.
He puts me on hold, and when he gets back, NOW THERE'S MORE ITEMS MYSTERIOUSLY MISSING. Now, I've been a bit miffed at this whole thing, but now I'm MAD. Then he goes on to try and tell me it took a while for them to get the camera back and why was that. I tell him it first I got the camera and tried to register it, and then was told no go. Went back and forth with Panasonic a bit, then eventually talked to Jan. She verified that the camera was not a USA model and instructed to me to send it back. Talked to B&H went back and forth with them. Sent the camera - then nothing. AND IT'S MY FAULT THAT I FINALLY CAUGHT THEM PULLING A BAIT AND SWITCH???? HOW LONG WAS IT (IF EVER) THAT THEY WERE PLANNING ON TELLING ME WHAT THEY DAMN WELL ALREADY KNEW - THAT THEY HAD COMPLETELY RIPPED ME OFF?
He then puts me on hold again. This goes on for over half and hour. Each time he's trying to tell me how this is missing or that is missing and he can't authorize a replacement, but I don't back down and don't hang up. I don't know what they tried to ship me - maybe it was even USED?
I go through the entire sequence of events again. Then he asks for Jan's number. I say okay and start to get it - then he says NEVERMIND.
Eventually they said that "They'll call me back."
UNBELIEVEABLE...
Per Jan I've attemped to return the grey market camera, not to hear back from B&H. When I called, I was put on hold and then told there was an item missing from the box. EVERYTHING WAS SENT BACK TO THEM IN PRISTINE, MOSTLY UNOPENED WRAPPING. I then explained that the camera, other that being turned on, was never used (and mostly remained wrapped) since when I tried to register the camera I began running into problems. I reexplained what had happened and that instead of getting the US camera I was sent, well, whatever this thing was and per Jan, I sent everything back.
He puts me on hold, and when he gets back, NOW THERE'S MORE ITEMS MYSTERIOUSLY MISSING. Now, I've been a bit miffed at this whole thing, but now I'm MAD. Then he goes on to try and tell me it took a while for them to get the camera back and why was that. I tell him it first I got the camera and tried to register it, and then was told no go. Went back and forth with Panasonic a bit, then eventually talked to Jan. She verified that the camera was not a USA model and instructed to me to send it back. Talked to B&H went back and forth with them. Sent the camera - then nothing. AND IT'S MY FAULT THAT I FINALLY CAUGHT THEM PULLING A BAIT AND SWITCH???? HOW LONG WAS IT (IF EVER) THAT THEY WERE PLANNING ON TELLING ME WHAT THEY DAMN WELL ALREADY KNEW - THAT THEY HAD COMPLETELY RIPPED ME OFF?
He then puts me on hold again. This goes on for over half and hour. Each time he's trying to tell me how this is missing or that is missing and he can't authorize a replacement, but I don't back down and don't hang up. I don't know what they tried to ship me - maybe it was even USED?
I go through the entire sequence of events again. Then he asks for Jan's number. I say okay and start to get it - then he says NEVERMIND.
Eventually they said that "They'll call me back."
UNBELIEVEABLE...
