B&H AF 100 Pre-order shipment delay.

R

Ronald Lee

Member
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420 Ninth Avenue, New York, NY 10001
www.bhphotovideo.com
800 - 606 - 6969
212 - 444 - 6615
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Order Status
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Dear Customer,
Please be advised that we have experienced some delays receiving the following item from the manufacturer:
Item. PAAGAF100 -4/3" PROFESSIONAL HD CAMCORDER We expect that the above item will be received at B&H on
01/07/11
We apologize for the inconvenience this may have caused you
If you wish to cancel your order (excluding special order items) for a full refund, you can call us toll-free at (800)-221-5743, send an e-mail to cs@bhphoto.com, or send us a fax at (212) 502-9426.
In all correspondence, please include your order number.
Thank you for your patronage
B&H Photo Video Pro Audio
Customer Service Department




Just got this email today. It kinda busted my bubble with all the talk around the threads that Panasonic never misses a deadline.:cry:
 
Just got the same email from B&H 10 minutes ago. I'm 16th on their pre-order list so it looks like this delay is affecting the first batch to ship.
 
just got that e-mail too.

damn, oh well, another week isn't going to kill me, that much.
 
i pretty much ordered the cam the second it became available on the site so im thinking im on the first batch as well.

Question is, how long after they receive it will it ship?
 
I wonder if this is the same with all retailers or just BandH

Maybe Jan could chime in here?
 
Ronald Lee said:
Fotojorno how do you know what number you are on the list?
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I called their customer service line, gave them my order # and they told me where I was on the paid pre-order list. I made my order about 10 days after they started excepting payments. As PaPa said, it's only another week but surprising since we were just recently told shipments might go out early. No biggie..
 
If you read between the lines, Jan backed off that early shipping stuff in her latest comment about ship dates. She basically said we'll get them out as soon as they're done and pass QC.
 
I'm number 5 on the B&H list, but no email yet...

Lumps of coal in the Christmas stocking.

Sigh...

Good shooting and best regards,

Leo
 
Fotojorno said:
I called their customer service line, gave them my order # and they told me where I was on the paid pre-order list. I made my order about 10 days after they started excepting payments. As PaPa said, it's only another week but surprising since we were just recently told shipments might go out early. No biggie..
Click to expand...

I've called numerous times and they refuse to give me my position on the pre-order list. They say it against their policy...

I called long time ago when I first read your post about being B&H telling you your position number. They wont, WILL NOT give that info out. Do you know who you talked with?
 
Coco Bermudez said:
I've called numerous times and they refuse to give me my position on the pre-order list. They say it against their policy...

I called long time ago when I first read your post about being B&H telling you your position number. They wont, WILL NOT give that info out. Do you know who you talked with?
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I had to write no fewer than five emails to force the number out of them. After I reminded them of the many, many thousands of dollars I've spent with them and that there are other vendors, they finally emailed the number to me. Of course I don't know if they just made it up out of thin air, but I finally got it.

Good shooting and best regards,

Leo
 
I have pre ordered with another vendor and have not received an email.
I have experienced bad products, misguided customer service with BH in the past.
I have taken my business elsewhere.
 
Coco Bermudez said:
I've called numerous times and they refuse to give me my position on the pre-order list. They say it against their policy...

I called long time ago when I first read your post about being B&H telling you your position number. They wont, WILL NOT give that info out. Do you know who you talked with?
Click to expand...

The first time was in the store. I went and spoke with a customer service guy and he told me my position and then I called the next day to double check and the agent told me the same thing. I also asked if they had any idea how many they were getting in the first shipment. His answer was "How ever many they send us, could be 1 to 100 but we ordered a lot of them." No idea who I spoke with on the phone but I also mentioned to him before he gave the info up, that I've been a professional customer for 22 years and have probably put someone's kid there through college. Haha..
 
Well, if B&H, who is one of the largest retailers of prof. video gear is backordered, i'm pretty sure that everyone else is too.

the only real pain in the a** is that they charge you the full amount up front, which is why i ordered elsewhere.
 
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What's the panic? Panny said they would release the camera on Dec. 27th (so Christmas is right out).
That's when Panny starts shipping to distributors...the distributors then ship to store for retail sale.
That takes time too.

Everything seems on track to me so far. I also ordered from another vendor (better price & a low refundable deposit), talked to them today and they are still on schedule.
 
bhdfield said:
If you read between the lines, Jan backed off that early shipping stuff in her latest comment about ship dates. She basically said we'll get them out as soon as they're done and pass QC.
Click to expand...

She also said "We plan to have all of the cameras out of the factory by the 27th."
 
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