Avid Xpress Pro HD

Re: Avid Xpress Pro HD

MichaelP:

Ok, so I installed AXP 5.0 and when Mojo is on, I get a system error. It says something about my hardware encountering a serious error and that I should shut down the application. It seems to be when I scrub through footage. I can give a more detailed error message later.

Any help would be appreciated.

Thanks and happy new year!

-DC-
 
Re: Avid Xpress Pro HD

When you installed V5, did it update Mojo's firmware?

I don't have a Mojo, so Michael is going to be your best toubleshooting bet, but I do know that there was a firmware upgrade released. Maybe the error is related to that.

Hope that helps.

Chris
 
Re: Avid Xpress Pro HD

I would do a reinstall. Make sure the Mojo is not on and plugged in during the install. Once you have restarted the computer, turn on the Mojo and the drivers will get updated. Once you launch XPress Pro, the firnware will get updated. That should do the trick.

Michael
 
Re: Avid Xpress Pro HD

On initial installation and program launch, the Mojo firmware was indeed updated. However, I will try a re-installation and see what happens.

Thanks!

-DC-
 
Re: Avid Xpress Pro HD

Ok, I have tried it all again with mostly the same results. :( This time, though, I'm noticing that the picture is occassionally losing some of its RGB-color through the component output. Also, when I scrub through the timeline with my shuttlewheel (EZ Keyboard Pro Series), it re-draws the blue timeline marker at each point where I stop, essentially leaving a "ghost." Seems like a weird glitch. Anyway, the error message still comes up:

Your Hardware Has Detected a Serious Error.
Please Quit The Application And Power Cycle The Hardware.
[Error: DMPort Error]
Error/Status [0x80000013]

(OK)

Your Hardware Has Detected a Serious Error.
Please Quit The Application And Power Cycle The Hardware.
[Error: DMPort Error]
Error/Status [0x80000013]

(OK)

Your Hardware Has Detected a Serious Error.
Please Quit The Application And Power Cycle The Hardware.
[Error: DMPort Error]
Error/Status [0x80000013]

(OK)

Your Hardware Has Detected a Serious Error.
Please Quit The Application And Power Cycle The Hardware.
[Error: DMPort Error]
Error/Status [0x80000013]

(OK)

And then it finally goes away. But comes right back upon scrubbing through footage! I am so depressed as I've barely been able to get the last few versions of AXP to work properly. Could it be ANOTHER defective Mojo?! MichaelP, remember that first defective Mojo I had? This second Mojo seems to power cycle and come up ok but I just don't know.

Bottom line is that I need help!

Thanks for trying,

-DC-
_______________

For further discussion of this Error Topic, I have moved it to a completely different forum. If I find any definitive solution, I will post it here too.

http://www.avid.com/community/forums/Forum38/HTML/011289.html
 
Re: Avid Xpress Pro HD

opinions anyone??...I am in the middle of a project but would really like to get this upgrade. Should I wait till I am done with the current project?
 
Re: Avid Xpress Pro HD

Waiting until you finish a current project(s) is always a wise idea when it comes to upgrading. While AXP HD v5.0 is a very cool upgrade, it has been creating some havok with some users. It's up to you if you want to chance it. Remember, once it is installed, there is no going back (unlike the 4.x to 4.x upgrades).

As of now, I still can't get it to work properly with Mojo.

-DC-
 
Re: Avid Xpress Pro HD

Actually there is going back. The dongle update still allows you to drop back to 4.6 at any time.

Chris
 
Re: Avid Xpress Pro HD

Oh yeah? When I updated a message came up saying that was not the case. But if it works for you, cool.

Oh, here is a good response from a very helpful guy on the Avid forum regarding my dilema:

"Hi DC

I think your configuration is not 'Kosher' for Mojo.

1. Firewire storage - you don't have a multiple bus motherboard. This means your
Mojo and firewire drives are fighting for attention from the same PCI bus.

2. The onboard firewire controller on your motherboard is not on a seperate bus from
the PCI slots. So all of those devices on your PCI slot [except the ATI which is aAGP device] is all sharing the same pipe.


Try this - stop using using firewire drives and/or move the Mojo to the VIA firewire.

BTW - VIA firewire controller is NOT supported by Avid. You need a Texas Instrument
[TI] chipset.

Also, if I am reading you correctly that VIA chipset is a 1394B card [firewire 800]
- DONT CONNECT your Mojo to this if that is the case. I have read couple of reports
people burning their Mojo via firewire 800 ports."
 
Re: Avid Xpress Pro HD

This is correct. You need a Pyro third party card for the FireWire connection for the storage. The Mojo needs to be attached directly to the firewire on the motherboard (firewire 400). The firewire card in the CPU should be in slot 3.
 
Re: Avid Xpress Pro HD

Thanks for the reply. This makes sense. Now the question is . . . should I get a Pyro Firewire card or just opt for internal IDE drives?

Also, can I get that Pyro card in a Firewire 800 flavor or should I stick with Firewire 400?

Thanks!

-DC-
 
Re: Avid Xpress Pro HD

If you internal, that would be fine. If external, since it is only the drives, either a 400 or 800 is up to you depending on the type of drives you get. But do not put a Mojo on a 800 FireWire connection.
 
Re: Avid Xpress Pro HD

ANOTHER UPDATE:

Ok, so I unplugged my external drive and switched to an internal IDE for testing. The problem got better but not fully corrected. It wasn't until I DISABLED MY WIRELESS NETWORK CARD that Mojo started functioning properly! I played with it for 15 minutes and couldn't get that error message to come up. I will continue to monitor it and report any further problems.

So it seems that Mojo is BUS HUNGRY! This is especially true if you are using a lower powered unqualified system. I advise anyone like me to disable all devices that aren't absolutely system necessary.

I think I'm going to stick with swappable IDE drives for media storage and editing. I'll probably use external Firewire drives simply to move clips to the IDE drives. For example, if I capture with DV Rack then I can move those clips to my IDE drives to later edit with Avid.

Thanks top Dom Silverio and Michael Phillips for their help!

-DC66STEPS-
 
Re: Avid Xpress Pro HD

That's funny. It just now clicked in my sometimes slow mind that you were the one who posted on the link I sent you yesterday. Sorry about that. :D

Chris
 
Re: Avid Xpress Pro HD

MichaelP:

I have SATA capabilities on my motherboard. I also see they have hot-swappable mobile racks for those drives.

Would it be ok to use SATA drives with AXP HD? I'm specifically referring to Mojo here. I want to make sure that the SATA is on a completely seperate bus from Mojo. I know IDE is on a seperate bus from Mojo but is SATA?

Thanks,

-DC-
 
Re: Avid Xpress Pro HD

You'll be all set with SATA or IDE since they are the same, but both are not FireWire.
 
Re: Avid Xpress Pro HD

MichaelP:

That's cool. Great news actually! I'll go ahead and set up SATA drives. Maybe even make them a RAID disk array. Probably two 400GB drives. I'll buy those mobile racks that are hot swappable. But would a RAID disk array be hot swappable?

Thanks,

-DC-
 
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