AVID halts MOJO shipments?  Bug/Upgrade Issue

DC

DC

Cinematographiliac
MichaelP:

I hope you can answer this. I am in dire need of a Mojo box and was just about to order it when . . .

The reseller told me that Avid is currently not shipping Mojos because they want to fix a problem and/or upgrade it. The reseller also said that the Mojos will not begin shipping again until next week the earliest.

Is any or all of this true?! If so, when do you (realistically) expect the Mojos will begin shipping again?

Thanks,

-DC-
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

I hadn't heard, let me check into this.
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Yes, please do. I'll be waiting for your report. :) Thanks.

-DC-
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

I talked to the Product Manager for Xpress Pro and he was unaware of any such thing as well. Who was the reseller?
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Program management told me there was a hold up becuase of back orders in manufacturing that might have delayed some orders, but that everything was back on track so please order away. If you want to order directly, you can always do so on www.avid.com.

Michael
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Thanks, Michael. Let me contact that company again and see what's up.

I'll post again if there is any strange feedback from them.

-DC-
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

MicahelP:

Well, here it is July 1st and still no shipping of my Mojo. The woman answering the phone over at Studica.com is very rude. Always short one liners, "We're still waiting for them to ship to us." Then she proceeds to hang up. This is very poor customer service, especially since they already have been paid a substantial amount of money from me.

I don't know what else to do except to inform you so that maybe the appropriate Avid manager can figure out what's going on (and facilitate the shipment).

Thanks,

-DC-
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

I will pass this along to the internal reseller managers. Sorry for all the trouble. Can you get you money back and buy online? ]

Michael
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

MichaelP:

I don't know if I can get money back. All I really want is for that company to ship the Mojo. If you can somehow help get the ball rolling on that, I'd be very grateful.

Thanks again,

-DC-
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

I fowarded your email and my comments to the Avid person in charge of that reseller. Either you will hear something before I do (hopefully) or I will get back to you.

Michael
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

MichaelP:

Thanks again. I got your private message too - very generous and I just may take you up on that soon. I didn't get to call the company today but will try to tomorrow. I'll let you know soon.

-DC-
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Let me know before Friday as I leave for two weeks of vacation to the Rockies! Yahoo!

Michael
 
Received!  Received?

Received!  Received?

Michael:

Lovin' my new Mojo! And it works too! :)

I suspect that you are back from vacation, hope you had fun. Did you receive the UPS package that I sent you?

Thanks,

-DC-
 
Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

Re: AVID halts MOJO shipments?  Bug/Upgrade Issue

I got it back, thanks! I'm getting it swapped out for another one. I'm glad you hear you're finally up and running.

Michael
 
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