Anyone Having Customer Support Issues?

H

Hugh DiMauro

Well-known member
Any Panasonic camera owners experiencing support issues concerning technical support reps not making the 48 hour return tech support call? I have an issue with my brand new HPX 170 and had been told, daily, since Monday, 02/28/11, that a support specialist would call that day. So far, no callback and I get the same response from each call taker with whom I speak:

"You haven't had a callback yet? You should have by now! Let me notify my supervisor immediately. You should hear from a tech specialist today."

Still no call. Does anyone have suggestions about my next step? Any help would be appreciated.
 
You may want to contact your dealer, ask them to have their sales rep look into it. While they are in a completely different department, sometimes the sales reps can get a quicker response on these things.

Best,

Jasmine Moore
Administrative Assistant
Specialized Communications / Noventri
20940 Twin Springs Dr.
Smithsburg, MD 21783-1510 USA
800-359-1858 (US)
301-790-0103
Fax: 301-790-0173
jasminem@spec-comm.com
www.spec-comm.com
www.noventri.com
 
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