For NY Metro area shooters. Hopefully we won't need to go to Panasonic service soon for a quick fix of an AF 100 or Panasonic peripherals, but if you do, don't count on very professional service. My experience yesterday: went to the back of their warehouse (new location), was met by a security guard, had to wait 40 minutes to turn over my sick monitor to someone from the service dept. The service guy was surprised that I wanted a receipt for my equipment (he had to walk a long way to an office to copy a very basic form I had filled out). And he and his boss with whom I spoke with by phone explained that the recent severe cutbacks have left a very small number of technicians to handle the workload and the office is in a serious state of stress. I will need to wait until next week to receive my estimate (the woman who does the faxes for this is out until then). My previous experiences with Panasonic had been much more satisfying and reassuring. And contrasts markedly with all my experiences with their big competitor (starts with an S) nearby.
Alert on Panasonic Service for NYC area shooters.
- Thread starter JDM NYC
- Start date
Vincent Pascoe
Well-known member
LA Panasonic has always gone way beyond expectations... odd
Jan_Crittenden
Veteran
Hi, I checked in with the service guys about this and just so the world understands that this is more of an isolated incident than the routine, I want to explain. Our service center is located in the middle of a fairly large building. The closest access to the service center is through the ware house area. We used have someone manning a different door but that door is now covered by electronic access only.
So when people are planning to come out, it is in their best interest to call first and of course be ready with the serial number and the complaint on the product so that they can write up the paperwork before you get there. This way they can meet you at the door. Of course you could ship it to them as well.
This is a radically different layout than the one that is used in LA where you basically have a side door access. The service they deliver on either coast is very good. But we do have access issues here; we wish we didn't but we do. Maybe when we move to Newark that will change but who knows.
Best regards,
Jan
So when people are planning to come out, it is in their best interest to call first and of course be ready with the serial number and the complaint on the product so that they can write up the paperwork before you get there. This way they can meet you at the door. Of course you could ship it to them as well.
This is a radically different layout than the one that is used in LA where you basically have a side door access. The service they deliver on either coast is very good. But we do have access issues here; we wish we didn't but we do. Maybe when we move to Newark that will change but who knows.
Best regards,
Jan