Adobe rebrands Creative Suite (CS) to "Creative Cloud" (CC) with NEW FEATURES

Jim Simon said:
It may not be. Adobe employees have stated repeatedly that the Bug Report/Feature Request is the best way to have your message seen directly by the folks who can do something about it. Kevin's voice may help, but may be more of a secondary avenue.
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Somehow using a bug report/feature request tool to submit things like, "your subscription only model bugs the living crap out of me" or "I'd like the upgrade feature back" doesn't make much sense.
 
keylight said:
Somehow using a bug report/feature request tool to submit things like, "your subscription only model bugs the living crap out of me" or "I'd like the upgrade feature back" doesn't make much sense.
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Agree that it sounds a little strange, but, I got the advice from Al Mooney (product manager for pro video) himself. I actually think you should request what you'd like to see for the applications you use.
 
Jim Simon said:
It may not be. Adobe employees have stated repeatedly that the Bug Report/Feature Request is the best way to have your message seen directly by the folks who can do something about it. Kevin's voice may help, but may be more of a secondary avenue.
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I've not had much 'luck' with 'customer service' for a problem I've had since about January, in regard to updating my CS6 setup on my new... ok now its showing its age, having been bought new in September... machine.

The one thing I have not tried, that apparently someone who had similar problems used, was to erase any and all Adobe software from my machine, then reinstall just CS6. Since I had a working CS5 and CS4. I would use CS4 if the Wife who is still at CS4 had problems I could fire up the older version. CS5 was an 'insurance policy' type situation.

As it is I've not had the time to do this massive amount of effort, as I've been taking a class in ASL and the final is next Wednesday. So, then I'll have the time.

As for 'things that were suggested', such as creating a new admin account, reinstalling from said new account, using a tool from Adobe that's supposed to 'clean up' various things (as why can that just be apart of the 'updater'...) etc. just did not work, and of course the 'log file' had absolutely nothing beyond 'didn't install, but no smoking gun error' to point to... (even worse one 'suggested' rendered a particular utility app un-reinstallable... it's been while so I don't recall the details but I'm sure I'll be refamiliarizing my self with all this next week...)


So, as it is I am somewhat sympathetic to the criticisms Adobe, just at a conceptual level, I do like the subscription version better for my current situation (and I would have bought into it years ago, had it been available...).
 
keylight said:
Kevin, I see by your sig that you're from Adobe. I appreciate that you're here and starting to engage with people on all of this. As to the Adobe wish form, it's hard for me to take it seriously.

But you're here, representing Adobe and reading our comments, criticisms, and ideas. If you pass along what you're reading to others at Adobe - talk to the people sitting across from you and down the hall - that's more powerful than using a form to make a wish.

So at your next MarCom team meeting pass along some of what you've read.

Thanks!
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Yes, I am. I try to stop by once in awhile. I absolutely share what's going on with my co-workers. In fact, we had an all hands meeting yesterday where I got to express some of your concerns to our Exec. VP. The wishform requests do get tallied, so I think you should certainly ask for what you want. This is the best way to get the attention of the product managers.
 
BrandonT said:
Thanks. I really hate to be the spreader of misinformation, so thank you for further clearing that up. You said that the EULA has changed to reflect it. So then it used to be true, then? If that is the case, it would be OLD information, not misinformation. There's a difference. ;) I hope that you'll contact LA Times about changing it.

Also, following up from key, I want to say that it is really awesome to have you here responding directly. I still don't like the new system, and nothing will change that. But I still appreciate the effort from you and the company as a whole.
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Hey Brandon,
I meant the LA Times, and not you. I'll go let them know. ;-)
Yes, the EULA is new and allows you to use our apps on 2 computers at the same time, as it says in the FAQ.

Best,
Kevin
 
Hi Kevin, thanks for stopping by. You have a great product. I would say to you I'm gravely sorry you won't be continuing perpetual licenses and I'm sorry I invested my time and money in your product. I'll use your form.
 
Kevin Monahan said:
If you (or anyone on this thread) have ideas about where Adobe should take Creative Cloud, including pricing, etc., feel free to contact product teams via the wish form: http://www.adobe.com/go/wish
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Done.

I'm using Production Premium today. I upgraded from CS5 to CS5.5 after CS6 was announced but before it shipped, so basically I upgraded from CS5 to CS6 (I never even installed CS5.5, it didn't offer enough bang for the buck to make it a worthwhile upgrade to me) for $375.

I can give you that about every 36 months. What I can't do is give you $1800 every 36 months. I don't have the budget for that, and I can't pass that big price increase on to my clients.

Y'all need to get out more -- the economics of Cupertino aren't the same as the rest of the USA, and certainly the rest of the world. Things looks different for software engineers pulling down a good paycheck (I was one for 25 years, I was good at it and worked hard and earned the money, no doubt, but it was still a lot of money compared to what a struggling independent film maker can pull in), and certainly to Adobe VPs and CEOs who can afford to live in Silicon Valley. It's different out here. It is.

So I made a "wish" through your link, for Production Premium to remain as a package and for pricing to be affordable. And by that I mean well less than $50/month. Do with that wish what you will, but know that many of us can't pay the Adobe CC tax.
 
swopiv said:
This has been happening in the games industry for a few years now. The move to cloud based services is really driven by piracy. Moving to a subscription based service does a number of things for Adobe:

1) To use the software you have to 'check in' to the Adobe server. Hard to pirate something that isn't a standalone program.
2) Users who would previously have balked at the price tag will now be able to afford a subscription, and less likely to download a cracked copy.
3) Users who only upgraded every second version, or who had slowly evolving workflows (I know a guy who shoots SD who still uses PPro 2) now become a regular part of the revenue stream.
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I -personally- think the piracy excuse is just that: an excuse.

The applications still install on you machine just like any other computer program (we're still a couple years away from remote-hosted applications, but it will happen). Software pirates will always find a way to patch / hack the program to bypass the monthly authentication by Adobe's servers.

This won't even slow piracy down... it's just alienating legitimate customers.
 
Great post by Thom Hogan, which I encourage everyone to read. An excerpt:

One problem for Adobe is that the more people think deeply about the change to the Creative Suite with the (faux) cloud offering, the more they discover some substantive underlying issues.

Let's just say for a moment that I'm at a University and teaching future media students (this isn't a moot point for me, as I've been approached several times to be an adjunct professor lately). What software do you teach and train students on?

The file lock-in potential on products such as Photoshop, Illustrator, InDesign, Premiere, and After Effects now becomes a tangible issue in answering that question. You'd essentially be committing your students to a life of having to pay software fees to access their work. Not a good thing, and not really a decision you can morally justify easily.
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Now.... if only a Moderator could merge these two threads into one, so we could discuss in one place an minimize cross posting.....

http://www.dvxuser.com/V6/showthread.php?307206-Adobe-moves-to-Creative-Cloud-Cancels-Creative-Suite
http://www.dvxuser.com/V6/showthrea...ot-Creative-Cloud-quot-(CC)-with-NEW-FEATURES
 
The Cloud would be far more appealing to many people if it had a perpetual buy-out option. So, after your first 2 years of subscription (or 12 months for CS Suite upgraders) you have the option of getting a perpetual license of whatever the latest version is, at a fee roughly equivalent to what a CS Suite upgrade has previously been.

For Adobe, the challenge is then to keep the new updates and features coming at a good enough pace that the customer see's the value of remaining in the Cloud.
 
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