Scott F
Pug Life
A 911 operator is expected to know the situation before rolling anybody anywhere.
Having heard the tape and the virtual incoherence of the caller, and considering the peculiar situation being incoherently described, I think that the operator can be forgiven for not instantly putting it all together.
The issue I have is with the response time. I heard the whole 15 minute call and the cops don't show up till like 12 or 13 minutes after she gets on with him. And the woman is FREAKING OUT. I would be too if a 200 lb angry chimp was on the loose.
I live a few towns over and can tell you Stamford isn't that big of a city. They should have responded quicker upon mention of "my friend is dead" and "he ripped her face off". Hopefully I'm never in a situation there that requires immediate police assistance.
That all being said, the dispatcher is pretty thick. "Tell the cops to bring guns!" "Huh what, he has a gun?"