The Tale Of The Sony Free Tape Offer

[Lou Bruno]

Well, here is my story of the free Sony Tapes.
I purchased a CANON XH A1......yes SONY will give you free tapes for the CANON. SO...............

December: mail the UPC CODE and the original invoice.
LATE January: Still pending, so I decide to call. It's pending.
JANUARY-later: "We never received it." "It's lost!"
Lost a friends too.............Humm something stinks here.
February: Send in another invoice via a free fax line.
February again: REJECTED....WHY...I hand wrote the serial number on the invoice. "JUST SEND ANOTHER INVICE WITH THE SERIAL NUMBER."
February again: REJECTED......Invoice number does not match the original after faxing. Retailer placed serial number on invoice and gave me the same INVOICE number.
FEBRUARY more: SONY gives me a special fax number this time.
FEBRUARY even more: REJECTED AGAIN....they say it does not match the invoice number. Which one, the invoice that was lost? The last two that were the same?
I explain that I own numerous SONY HD decks, cameras etc. BUT: REJECTED REJECTED REJECTED.
BOTTON LINE: They are calling the consumer a liar? Great customers support?
GLAD I AM A CANON USER....and YES..... MY CANON DEALER will give me 5 FREE tapes to make up for SONY's response. SONY has done everything NOT to give away their free tapes. I will NEVER purchase another SONY product.

 

[scharky]

Why would you want to get stuck with using the Sony tapes any ways? THe only reason I can see for sony doing this is to get the user stuck into using their tapes. I'm still a Panasonic AMQ MQ - PQ guy, and have had great results with the A1, no drop outs yet. . . knock knock knock.

 

[Jay Rodriguez]

lol, i had a feeling thaqt it was too good to be true

 

[dpc]

Mine was rejected as well.

 

[Drew Ott]

I actually received my tapes in about 2 weeks.

 

[Interpolator]

Sony Rejecting tape claims

Sony Rejecting tape claims

I had my claim rejected also. When I called I got the run around about hand written serial number and was basically told that nothing I could supply would satisfy Sony that the tapes would be sent to the me. Very sad. It would be very prudent to consider Sony's poor track record on rebate fulfillment regarding any future Sony purchases with rebates attached to them.

At first I thought this was to good to be true. Sony tapes for buying a Canon camera! Could this be for real! But now it is a take away and I feel chumped for wasting my time with Sony. It would have been best if Sony never did this promo.

 

[Fugitive]

But I wonder what benefit Sony could get from the promo? They only got a bad repo, and helped Canon sales. Doesnt make too much sense.

 

[Drew Ott]

Sony actually just sent me a mouse pad and a t-shirt 2 sizes too large in the mail today. Maybe they'll benefit from me in the long run. Their tapes are doing better than Canon's...

 

[xray]

They have your information handling the competition, i.e. Canon A1, price, buyer, shop, date, reg. numbers. They promoted the Sony brand with a lot of free publicity on the internet, it's a viral. That is worth money. ' Thank you for helping Sony in its marketing programm! ' Some are affraid (tape clogg) to use another brand tape after using the Sony's ... You give it all away for a t-shirt and a tape...