Can We Secure Clear Instructions On wiggle in the focus/zoom

puredrifting said:
Andrew:

Can you give us a turnaround time for those of us who just bought our 170s from you? I am trying to time this in between jobs (sending it back to you for the fix). Do we need to obtain an RMA or RA number from you or do we just send it with a copy of the receipt?

Thanks,

Dan
Click to expand...

Hey Dan,

Send a copy of your receipt with it. It would be really nice to have our Repair order filled out: http://www.spec-comm.com/repairorder.php

If you have never been to us with a repair, please sign this and send it in with the camera: http://www.spec-comm.com/pdf/Payment_Obligation.pdf

Here are some helpful shipping instructions: http://www.spec-comm.com/shipping.php

We should only have it for a day. In most cases it will be same day turnaround.

Andrew Hoffman
 
thanx for this footage and test LC !!!!! so the initial thread did have some truth to it.


ohh and via Zanardi.....I am there quite often ;-) but not at adcom.....small world indeed...
 
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Spec-Comm said:
Hey Dan,

Send a copy of your receipt with it. It would be really nice to have our Repair order filled out: http://www.spec-comm.com/repairorder.php

If you have never been to us with a repair, please sign this and send it in with the camera: http://www.spec-comm.com/pdf/Payment_Obligation.pdf

Here are some helpful shipping instructions: http://www.spec-comm.com/shipping.php

We should only have it for a day. In most cases it will be same day turnaround.

Andrew Hoffman
Click to expand...

Thanks Andrew. I am using my 170 this week as I write a big article for the Ken Stone website about transitioning from the HVX to the HPX so I will ship it next week.

Best,

Dan
 
Jay Rodriguez said:
Where's Jan? I sent my SN like most of you have but what's that going to achieve?
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Jan wanted the serial number info to see which cameras were the ones affected - it will help Panasonic figure out if this is an issue with a speciic batch of cameras, if it's totally random, or if it's pervasive across all.

I can only assume that is going to take some time.
 
I am certain I'm not alone in asking for a response/update from Panasonic on the issue.

Even if it is to say that nothing as yet has been settled.

But it would be appreciated if Jan et al. might let us know basically what is being considered.

best
 
I was assured by my sales rep that Pany would have a response by Friday the 10th.
NO response. I am starting to feel a bit like a Dear John.

See the stopper post for more ramblings.
 
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