How To Get Started and Stay In The Business

robstar1

Well-known member
First, quit buying gear! Don't buy gear yet!

Not the answer you were looking for was it? Please read the rest of this post so you can buy all the gear you ever dreamed of.

Instead, invest your time and money into marketing and selling your services. Your job is to build your business, not to be a Producer, Director, Camera Operator, Filmmaker, whatever. If you build your business and treat it like a business then you'll get to do what you love; whatever that is. i.e. Produce, Direct, Camera, make films, make money and buy the cool gear....

You can always rent or borrow gear but you can never rent or borrow a customer !

Once again, repeat after me:

You can always rent or borrow gear but you can never rent or borrow a customer !

If you will follow the steps below you'll be amazed at how your business will grow and how much more you'll get to do the things you really want to do:

Get a really nice, professionally designed business card and have it printed at a real printer, not Kinko's. When you hand it off, the look, the feel of the paper and the design says more about you than you can ever say. Rest assured that Fortune 500 companies, studios and distributors don't do much business with people who have home printed cards, scruffy shoes and a non-professional approach. They'll never see you working off the corner of your kitchen table but they will see you and your card. We're talking $150 here max, not including the wardrobe.

Make 20 calls a day every day for three months to gather information about companies or individuals who you think might use or be interested in your services, skills, films or products.

This is information gathering; NOT SALES CALLS ! It's not about you or what you want to do.... yet!

Just a call to find out who they are what they do and if they use XYZ services. Don't talk about you unless they ask about you! BAD! BAD! BAD!

How do you feel when you pick up the phone and someone starts selling or telling you right off the bat? It does not work. It becomes blah, blah, blah... However, people love to tell you what they do. Listen to them and don't interupt no matter what! Usually their dime will run out and they'll say "Well, what do you do?". If you listened, you'll tell them what you do and how it relates to and BENEFITS THEM. They do not care what camera you have all they care about is what YOU can do for THEM to help them achieve their goals. It's still all about them, not you.

We use the Suspect, Prospect, Client process.

You might "Suspect" someone could be a client but until you call them you don't know. They may say, yes we use video all the time but the guy is way over priced he charges us $500 for a commercial or whatever. Well, guess what...they're not a qualified client are they? They clearly don't value the service. So they're off the list. That is a successful call for you because you know not to bother with them ever again. If you get twenty calls and not one single person has the need or the budget or whatever, then it was a very successful day. You're looking for the occasional diamond through tons of coal....right?

They may say Yes, we use Barry Green and we love his work! Well, you know Barry isn't doing it for free and they likely have seen and know good quality work. They are a qualified "Prospect". If they use your services with another reputable company, no matter how much they love the other group, they're still a qualified "Prospect". You never know when Barry might be busy or decide to write a book on widgets. You mail and keep in touch with Prospects on a regular basis. It's taken me 6-8 years for some clients to finally call. Then they become a Client.

Make 20 calls a day for three months and send your business card to the ones that respond, and drop them a postcard every 3-6 weeks. Call every few months.

In three months you'll know your market, your potential clients, who your competitors are and you'll be on your way with the foundation for a successfull business. You'll still keep making those calls but now most of them will be follow up calls on potential jobs or leads they told you about.

At the end of a year of doing this you'll have plenty of work but you'll keep doing the calls or hire someone to do them for you. Marketing and sales can never stop when you own a business. McDonalds, Coke, Sony, Panasonic all big companies with worldwide name recognition still have to do it and so do we.

Something happens when you don't market... NOTHING !

Now, at the end of that year instead of twenty information gathering calls a day you'll make ten info gathering, ten follow ups and two client calls to say hi and or thanks to your customers.

This applies and works whether you're wanting to shoot for large companies such as Disney like we do, or if you just want to get started in production carrying sandbags as a PA. If you're a PA you're running PA business, if you're a Shooter, Filmmaker or Producer that is the business you are running and you have to find, qualify and keep in touch with your prospects and clients.

The two last components I'd like to add:

Continuing Education as in workshops, training, reading, DVDs and books. After 28 years I still need to INVEST in my skills and training and sometimes what you learn from your fellow classmates is just as important as the class.

Realizing the value of hiring professional consultants who can quadruple your learning curve or better. Time is money, wasting time trying to figure out crap by trial and error, particularly technical work is a huge waste. When we bought our first HVX, my first call was to Barry Green to come on a Sunday and do a private session for our staff because we needed to shoot an important job with it the next week. Two months later when we booked another big job and bought the second HVX we flew Barry down to Florida for two days to work with our two crews and Digital Media Manager. Barry is only an example. You need training and consultants in the weakest points of your business accumen, especially the weakest points. Learning by trial and error is the most expensive and frustrating method to learn.

This system works if you work it. It's kept our little company in business for 28 years working for some of the largest clients and projects on the planet and a lot of small ones too.

You now have the answer, it's up to you to make it happen. It's still not about the gear but at least you'll have the money and projects to use it on. Statistically 95% of you will try some of this and only 5% of you will have the discipline to keep doing it. This is why only three out of 100 people survive the first five years in this business.

Now, it's all about YOU and YOU can do it if you want it bad enough.

Best of luck!

Robert Starling
Producer, Director, Steadicam Operator
Starling Productions, Inc.
www.Starling.com
www.LasVegasSteadicam.com
Las Vegas, Nevada
 
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Thanks for posting this, Robert! Robert runs a large and successful video production company for 28 years, and I asked him to post this here to help our membership understand a bit of what it takes to launch a successful video production company.
 
Thanks for the information. In a about a year we plan on jumping in full force and this kind of information really helps.

Thanks again,
Jeremy Tuttle
 
Awesome advice.

I'll add It takes FAR less time and $$ to keep a current client happy than it does to find a new client whose business equals the same sales.
 
And I'll add this: cheap clients are almost never worth the hassle. Bigger clients who pay more will treat you with more respect, you'll make a better profit, sleep better, and have more time. Rinky-dink clients will run you ragged and won't appreciate your efforts and will make you want to quit the business.

Charge what you're worth. Just be worth more than the other guy, in every possible aspect. Be prompt/punctual/clean/neat/polite, with an attitude that lets the client know you'll do anything and everything you possibly can to make sure they're happy.
 
Barry_Green said:
And I'll add this: cheap clients are almost never worth the hassle.

In the very first workshop I ever attended back in 1986 our instructor said:

"If your clients don't like how much you charge, find new clients"
 
Thanks Robert, that advice was very inspiring! I guess a lot of us pay more attention to gear than to marketing. Or maybe we're just afraid of making sales calls. But what you say is absolutely true - nothing happens unless you market yourself.

But as I'm sitting down to think of who to call, I can't think of more than 80 or 90 companies to call. At 20 calls a day, that would only last 5 days. So can you give us some examples of who to call? And how do you get through to the decision makers?
 
Thanks for the info Rob, very informative. I would also like to know the answer to Sum FUn's question.

Tim.
 
Sumfun said:
But as I'm sitting down to think of who to call, I can't think of more than 80 or 90 companies to call. At 20 calls a day, that would only last 5 days. So can you give us some examples of who to call? And how do you get through to the decision makers?

What exactly is it that you do or aspire to do and I'll try to make some suggestions? FYI, up until 2.5 years ago we were located in Orlando for around 14 years and we have about 2100 prospects for that immediate area. Tell me what you do.

Robert
 
Robert,

Thanks for the reply. What a nice coincidence that you used to live in Orlando. And wow, 2100 prospects! I would love to see your rolodex. Actually, I would love to get advice on how to "fish" even more.

My goal is to produce TV shows for cable networks, or syndication, or, dare I say it, broadcast networks. I know this may take a lot of time and money (and work and luck), so until that happens, I would also like to work on commercials and industrials.

My background is in engineering and sales. I just recently decided to pursue video production full time. But I have produced a local TV show for a couple of years now (much of that time as a side job), and being a small company, I've had experience in all aspects of production, except acting.
 
Thanks to Rob for his post on whipping up business.
I have much to learn in that department.
Am looking forward to more dialogue and brainstorming on the topic here. Have seen little or it int he past.
I started my video production business three years ago, having left a secure 35 year career as a broadcast journalist. I wanted to pursue my passion.
We're still small.
I hire only on a contract basis.
Marketing and sales often get pushed to the back burner.
Cold calling I've tried with no success. Same with networking, C of C etc. Direct mailing BtoB with no response. We've posted samples on our website www.shermanproductions.ca . I've produced reels on DVD and handed them out. I've done .wmv files and sent them with e-mails. We get the occassional response to our Yellow Pages ad for an 8mm transfer or a wedidng. Stuff we don't do. In the end referals are what get us new jobs. But business is slow. This immediate market is half a million and we are only an hour away from the huge Toronto market. So there is growth potential.
Sometimes I wonder that our prices are too high. But when we do quotations we make sure there will be a profit at the end of it all. This is my income, and not a hobby.
We do training and promotional stuff, projects for government, business and school boards.
But we need to do more to make a go of it.
One option I've been considering is to take on a sales person. But we could afford commission only. Not sure who that would attract. Recently got a "Google Adwords" account to help imporve our ranking on the internet.
 
Sumfun and Peabody:

The problem is in the way you seem to view or perceive the process which is not uncommon. It's not "fishing" and DEFINITELY NOT cold calling. Cold calling is the wrong approach and fishing gives the connotation that you're casting around waiting for a bite.

It took us many years to get 2100 prospects and we recently thinned it down from 3300 or so. It represents 10's of thousands of Suspects we went through.

You have to look at this process as information gathering, sifting, sorting, detective work. Please go back to my original posting and read about how the phone call should be structured. The answer is there.

Regarding running out of people to call: Do you subscribe to the local Business Journals or the read the business section of the newspaper? Both filled with "Suspects". What about the local commercials on TV? How about riding around in your car on your daily activities; you probably pass signs and construction sites for new buildings and businesses every day. Someone will be shooting that work. How about the good old fashioned phone book?

There are other resources as well available at the library or other resource that tell you the clients in your area, their ad budget and who their agency is. Go ask the local librarian, they love to help people find what they are looking for.

Join the Chamber of Commerce, get involved on committees. One of the first things we did when we moved to Las Vegas. I'm now on the Board of Advisors and we do a pro-bono piece every year for the Customer Service Excellence Awards Banquet. We go to the top companies, film their top customer service reps doing little cheesy skits and then edit it into a 15 minute fun video that is shown at the banquet to oh, around 1000 executives of the top 100 companies in town. It opens and closes with a Starling logo...imagine that! Of course when we're at the corporate offices I'm doing face to face info gathering. "Hey, who handles the marketing and advertising here at Nevada Power?.... really, could you introduce me before we go?".

My point is once again, your job is to run a business. Businesses are members of the community / neighborhood of businesses. You've got to get involved with your community as a business and gather information that way too.

Offer to do free demos at the local school or University. Put together a program for the Chamber of Commerce or local leads groups on how to use video to build their businesses. There's so much free stuff you can do.

It sounds like you've both tried some calling and advertising but has it been consistent? Did you try for a while and say "oh, I'm not a zillion times busy so it's not working".

What if you made 1000 information gathering calls in a year and only landed one client but that client was worth $100,000 a year in business, plus the referrals? Would that be worth it? In five years you've got five clients for $500k, plus all the other low hanging fruit that you snagged along the way.

Regarding taking on a sales person; what you need is to make the calls yourself, make them information gathering and not cold calls, do it until YOU are good at it and then don't hire a sales person; hire a Marketing Coordinator that is a researcher personality with a good phone voice. NOT A SALES PITCH PERSON. YOU should be selling your work, not someone else...at least for a long time. But until you have a Prospect with an immediate need you can't sell yet can you? A Prospect might not bloom for 8 years, some sooner, some later but you've got to do the research and work now to have that pay off. It's work, but it's your job. Put the Marketing Coordinator on salary, plus bonuses for meetings they set up for you and profit on jobs booked as a result.

Sales people on commission just want to sell for the most part but you need research to start building the list of prospects from which you'll feed off of for the REST OF THE LIFE OF YOUR BUSINESS. Right?

There's so much more to share.....but my time is up for the moment.

Robert
 
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This is the sort of stuff we can pay for at some three day seminar.
And this advice is specific to the businesses those of us who frequent this forum dream to build and grow into successful operations.
This entrepreneur is sharing the secrets to his success.
To document the information contained in these posts shows the poster's unselfishness.
I'm takin' notes,---and I know I'm not the only one.
From all of us, thanks Rob.
 
An incredible amount of information. I'm a one man band as well, but draw from professionals in the film industry. We have produced a lot of stuff, but I still have to work as a stuntman and coordinator, but want to branch out. The amount of time consumed is incredible. thanks to everyone for the information, especially you robstar1.
I will be in Vegas on Friday doing a car chase.
 
Robert,

Thank you for your posts. This is really invaluable information, and I'm grateful that you're willing to share it with us. I can already see quite a few things that I can do to improve my business.

Since you mentioned that there's more to share, then I'll ask for more. How about some advice on cold calling your Suspects. How do you reach the "right" people within the company? And what if their business is obvious (i.e. car dealerships). What do you say on your information gathering calls (other than talk about how you can help them)? And finally, any advice on approaching ad agencies?
 
Twenty-nine calls today.
My advice. Think of it as warm calling?
Think the term cold calling is scarey.
Didn't get the cold shoulder from anyone, really.
Matter of fact I got a surprisingly warm reception im most cases.
Had a hard time getting away from a couple of business owners.
They were only too eager to share the passion they have for their baby,---their business.
Remember, these people have nothing to gain by being rude to a fellow business owner.
If you're friendly, they're friendly.
My experience today.
Used the local Chamber of Commerce directory for contact info.
Re-joining Chamber, this time as a participant,---not a sideliner who complains that it's not working for me and that I don't get enough thanks for volunteering.
It's about exposure more than time wasted volunteering.
Doing some backtracking here.
 
Peabody said:
Twenty-nine calls today.

Congratulations to you! My goal is to hold out on every call until they ask me "So, what do YOU do?" 29 calls is impressive!!! If they won't let you off the phone, just sit tight and LISTEN for all the clues you'll need to sell them when the time comes.

Learn to recognize of course when someone sounds busy and hurried and just say "you know....you sound really busy now and I was just calling to find out a little more about what you guys do there, so why don't I call back tomorrow or next week?" You don't even have to identify yourself at this point.

Robert
 
Sumfun said:
Robert,
How about some advice on cold calling your Suspects. How do you reach the "right" people within the company? And what if their business is obvious (i.e. car dealerships). What do you say on your information gathering calls (other than talk about how you can help them)? And finally, any advice on approaching ad agencies?

Hi Sumfun:
I don't know anything about "cold calling"; that sounds like something a door-to-door salesperson might do. I'm a professional business owner so I don't do cold calling; I do research, information gathering, qualifying, communications, follow up, consultations, site visits, sales, contracts/agreements, closing sales, preproduction, production, post production, customer service, follow up and business management. Lather, Rinse, Repeat...

I'm not being difficult about this but as long as you view this process as cold calling I can't help you.

Robert Starling
 
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