WARNING. Videoblocks.com deceptive free trial.

[NikkiJones]

Hello,

I'm the new head of customer service for VideoBlocks.com, and I want to sincerely apologize for the terrible experience you had with our company, and I would like the opportunity to make it up to you.

For starters, I will make sure all of your payments are fully refunded. You can email me directly: nikki at videoblocks.com and we can get the refund processed immediately. (Or if you prefer, you can use the contact form on our website--those go directly to me now)
In response to your frustration over the lack of service you received, I again apologize and make no excuses for the way you were treated. Our company is very new, and we were completely unprepared and overwhelmed by the growth that we experienced.
To remedy this problem, I was hired full time to manage customer support to make sure that customers are taken care of promptly and politely. We recently added live chat to our website, and added additional employees to answer the phones. (It is also worth noting that we do not outsource this support--all of our employees are at our office in Virginia). Now that I am in charge, all phone calls and emails are answered within hours, if not immediately.
Finally, thank you for the comments on our free trial terms not being clear enough. We never meant to mislead anyone, and didn't realize there were any problems until we read your post and heard from other customers who were upset that they were not notified about the billing more clearly. We are working to make the free trial terms much more clear, and we have begun emailing users when they sign up so that they know what is going on and who to contact in the event of a problem.
Once again, I apologize for causing you frustration, and I hope that after we connect I can make you a happy customer. Or at least a happy former customer! Thanks ~ Nikki

 

[kalina]

I've been charged with 51 pounds after a free trial, even though i cancelled automatic subscription and payment while registering for the trial, its naughty, trying to get my money back now

 

[firehawk]

I was on the free trial, downloaded a ton, and canceled without being charged.

I did the free trial, downloaded some clips and cancelled before the 7 day trial was over. I appear to have not been charged, "so far" anyway. Thanks for the warning. How does the charge appear on your credit card statement? "videoblocks" or what?

 

[simonpwood]

Did not seem deceptive to me. They made it clear that you could sign up, download free stuff for seven days, and if you were happy with the service then you will be charged after the seven days (or else cancel before then and you get to keep what you downloaded).

I downloaded some music tracks, and a couple of graphics. My internet connection is too slow to really use the stock footage section, but when I have a project that needs stock footage I will happily sign up again and pay for it.

 

[robmneilson]

I was bummed to discover that videoblocks had the exact same clip, that I paid $20.00 for a few days prior on another site!