Updating timeline then Crash

jlames

jlames

Well-known member
When adding video clip to the timeline in Premiere Pro, a message pops up saying "Updating timeline. Please wait. " Then the system says, "Sorry, a serious error has occurred..." and you click OK to shut the program down. Adobe says it's a Matrox issue. Anyone heard anything?
 
Yes, it is a Matrox issue. Visit their forum and you will find tons of information about "Updating Timeline..." and what fixes to apply to make the problem go away.

Matrox RT.X10 forum: http://forum.matrox.com/rtx10
Matrox RT.X100 forum: http://forum.matrox.com/rtx100

To be honest, the problem does not go away to 100% after you have applied the fix. The longer the timeline, the more often "Updating Timeline..." pops up.

/Roger
 
Any timeline...no pun intended... on a permanent fix or do we just bail for FCP. We do alot of of work in long timelines.
And Thanks.
 
Thanks for the fix but it failed to cure the problem. Anyone else out there have a suggestion? Is Matrox considered the best board for the job? Any other suggestions would be appreciated.
 
jlames said:
Any other suggestions would be appreciated.
Click to expand...
Post your question in the Matrox forum since their technicians can guide you in the right direction regarding this problem and help you which hardware works best with the Matrox cards. :)

Check out this page for details about hardware that has been validated by Matrox for use with their RT.X10 and RT.X100 cards: http://www.matrox.com/video/support/rtx100xtremepro/rec/home.cfm

If you use hardware that has not been validated you will run into problems. But to be honest, i have not heard that a non-validated motherboard causes the "updating..." message. This happens even with systems built with 100% validated parts.

Since you are working with long timelines, that causes the "updating..." more frequent, one solution (not the best though) is to work in Standard DV Projects. Of course, you cant use all Matrox real time fx and you wont get any preview to a tv-monitor. But when the project are finished you can import it into a Matrox Project and use the real time fx, etc. But once you import the project the "Updating..." will be present again... So its not a brilliant idea, but it may save some time...

It seems that some people never runs into this problem and that someones run into it even if their timelines are 5-10 minutes. It is strange...

I really feel for you since i know that "Updating..." is a real pain in the a** and that it is hard to get rid of the problem. I hope that you find a solution for the problem! :)

/Roger
 
Thank you very much for your time in throughly discussing the question. Some people in this forum are just great. If I might ask you and anyone else who might have thoughts on the issue one more thing, what do people who edit for a living use short of course of $100,000 systems. I can't be the only independent who produces 30-, 60- and 90-minute specials for cable and satellite and decide to do some editing him- or herself?
 
First of all... I'm sorry for your tech problems... I know thats gotta hurt.

To answer your question... I've shot and edited video pretty much my whole life.
There are times when I wonder how I've made it without going totally nuts...LOL

I've used all types and brands of editing gear... I actually started in film, and over the years, obviously progressed to NLE. They all have pros and cons, and some just never seemed to work at all...(we're talking your $100 grand stuff here...)

Since I've somewhat retired, from the big nasty corporate lifestyle... now shooting
and then editing with the Matrox/premier system... I've never been more
pleased in being able to produce things that I want, the ease of doing so,
at a very reasonable (read: I could ever afford) cost.
Commercial, features, programming, music videos...

There are more expensive systems sure... but looking ahead... what I do now is simply incredible, and I see no need to go over board or worse, broke, spending more money than needed... I must add here that I just knocked on wood...LOL
I hope that this is not deemed a commercial for the system that I chose, but
a testament to the range of technology that has allowed the little people like me to afford what's needed to do what we enjoy doing. Heck... sometimes I even get paid for stuff...!!!

I probably haven't answered your question at all...

Steward
 
I pretty much concur with Steward and have the same set up and film background although I am still in the commercial world.

Shooting , editing and producing TV commercials and programmes. Outputing DVDs and media in many forms for many applications.

My Prem/Matrox system works very well ( with a few litle hiccups) but it is astounding what I can do from my own desktop by using the full Adobe Suite ( Prem 1.5, AE, PhotoShop, Audition & Encore).

I guess you could say I use it professionally.

BTW: I do have the same Matrox issue ( I firmly believe it is theirs even tho they do not put their hand up and accept it that way). I just live with it because they wont fix it.
 
I know I'm late to this discussion but I might have a few recommendations. First, make sure you are using the latest versions of Premiere Pro and the Matrox drivers. Note that Matrox has different drivers for XP SP1 and SP2. Make certain all your stills are 720 X 480 prefereably TGAs. All audio should be 48K 16 bit .wav files. Turn off any timeline thumbnails and waveforms. PP has to redraw them when you make changes.

This was an issue in version 1.0 and the fix involved editing the registry. This change was to be included in 1.5 and 1.5.1

I hope this helps at least a little.

Dave Kunkel
Specialized Communications, Inc.
800-359-1858
 
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