Tripod Head - Too Loose

Been using a new Cartoni Tripod (W/Fluid Head) for one month and the
tightening option seems to have severely faded in that I won't tighten 100
percent vertically anymore. So for example when I want to pan perfectly, it's tough. Does anyone know how to tighten up these fluid heads? Is there some sort of pad inside that's sort of worn down (that's what it seems like).

Thanks!

Steve
 
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