ullanta
Veteran
Sorry! This is my THIRD string of tech support queries trying to get a simple answer! Aaargh!
WebTicket 5/23/2011
Hello? Anyone there?
WebTicket 5/14/2011
Toast 9 and 10 also say that they support AVCHD video... and do not properly stitch together spanned subclips. PLEASE send this query to a competent software engineer to answer. Please. This is ridiculous, probably the worst customer support I've ever seen. No response at all would be better than this string of non-answers.
WebTicket 5/13/2011
Anyone? Hello?
WebTicket 4/28/2011
I do not own Toast 11. I have purchased many copies of Toast from versions 5 to 10, and am wondering if version 11 will address this issue for me. Can no-one in your organization just answer the question for me? Can noone get an SDHC card with a spanned clip and pop it into a computer running Toast 11? Is noone responsible for testing these features? Most camcorders sold these days are AVCHD... is it not important to you to be able to say "Toast 11 supports the AVCHD file hierarchy"? I'm finding this whole discussion pretty outrageous! Please, find a software developer who worked on this feature and just ask whether the AVCHD file structure/metadata is supported! Argh!
WebTicket 4/18/2011
Again, this fails to address my question. I want to make a standard DVD from AVCHD footage. The footage on the card is a single long clip (say 14GB) spanned across multiple 4GB segments (since the FAT32 file system doesn't allow larger segments). The AVCHD standard has metadata for how these clips should be combined. Other software will properly stitch these together to one uninterrupted clip on the DVD. Toast 10 treated each subclip as a separate track, and playback paused momentarily at the places where the spanned clips were split. That is, it dealt with MTS files, but not the AVCHD file structure and metadata. Has Toast 11 improved on this?
Please don't try to inform me about burning AVCHD discs or archiving AVCHD. I am not asdking about that. I'm asking if Toast will properly interpret original AVCHD spanned footage when transcoding it for standard DVD-video production.
WebTicket 4/10/2011
This actually sounds like you are answering support questions via bad translation software or keyword-based automatic reply generation that DOESN'T work. Is that the case? If so, better to state that up-front than to look like you've hired incompetent and illiterate human support reps.
WebTicket 4/10/2011
This answer is somewhat incomprehensible, and certainly doesn't give me the answer I need. Please re-answer, I only need a "yes" or "no"!
WebTicket 4/4/2011
Does Toast 11 understand the AVCHD file hierarchy, and is it able to stitch together 4GB segments of the same clip properly, or does it only deal with individual MTS files? We're looking for an easy way to dump raw AVCHD footage of long events to DVD, but earlier versions of Toast treated each MTS file as a separate item, and transitions between them were not smooth. Please, has this been remedied?
WebTicket 5/23/2011
Hello? Anyone there?
WebTicket 5/14/2011
Toast 9 and 10 also say that they support AVCHD video... and do not properly stitch together spanned subclips. PLEASE send this query to a competent software engineer to answer. Please. This is ridiculous, probably the worst customer support I've ever seen. No response at all would be better than this string of non-answers.
WebTicket 5/13/2011
Anyone? Hello?
WebTicket 4/28/2011
I do not own Toast 11. I have purchased many copies of Toast from versions 5 to 10, and am wondering if version 11 will address this issue for me. Can no-one in your organization just answer the question for me? Can noone get an SDHC card with a spanned clip and pop it into a computer running Toast 11? Is noone responsible for testing these features? Most camcorders sold these days are AVCHD... is it not important to you to be able to say "Toast 11 supports the AVCHD file hierarchy"? I'm finding this whole discussion pretty outrageous! Please, find a software developer who worked on this feature and just ask whether the AVCHD file structure/metadata is supported! Argh!
WebTicket 4/18/2011
Again, this fails to address my question. I want to make a standard DVD from AVCHD footage. The footage on the card is a single long clip (say 14GB) spanned across multiple 4GB segments (since the FAT32 file system doesn't allow larger segments). The AVCHD standard has metadata for how these clips should be combined. Other software will properly stitch these together to one uninterrupted clip on the DVD. Toast 10 treated each subclip as a separate track, and playback paused momentarily at the places where the spanned clips were split. That is, it dealt with MTS files, but not the AVCHD file structure and metadata. Has Toast 11 improved on this?
Please don't try to inform me about burning AVCHD discs or archiving AVCHD. I am not asdking about that. I'm asking if Toast will properly interpret original AVCHD spanned footage when transcoding it for standard DVD-video production.
WebTicket 4/10/2011
This actually sounds like you are answering support questions via bad translation software or keyword-based automatic reply generation that DOESN'T work. Is that the case? If so, better to state that up-front than to look like you've hired incompetent and illiterate human support reps.
WebTicket 4/10/2011
This answer is somewhat incomprehensible, and certainly doesn't give me the answer I need. Please re-answer, I only need a "yes" or "no"!
WebTicket 4/4/2011
Does Toast 11 understand the AVCHD file hierarchy, and is it able to stitch together 4GB segments of the same clip properly, or does it only deal with individual MTS files? We're looking for an easy way to dump raw AVCHD footage of long events to DVD, but earlier versions of Toast treated each MTS file as a separate item, and transitions between them were not smooth. Please, has this been remedied?
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