PaPa
Major Contributor
Hey all,
i recently purchased a spiderbrace 2 from spiderbrace's website, and have unfortunately been disappointed with their service.
I ordered it at 12 AM ( late late night/early morning ) on the 12th of September. I paid for the 15 dollar overnight shipping, completely aware that it says purchases need to be done before 1 am for it to process, expecting that it would come to me on the 14th.
Surely enough, friday came around, and no show, so i was spiderbraceless for a small shoot that i had to do. I e-mailed them asking why there was a no show, as well as no updates on the order/delivery. Finally, i e-mailed them sunday, also aware that there are no deliveries on the weekend, as to why i have paid the extra 15 dollars for a service that never came through. A few hours ago, i received an e-mail back which stated that there would be a refund of the 15 dollars spent on the overnight shipping. I go to check my statement and the entire amount had been refunded to me ( shipping and actual unit ).
So now i've e-mailed them back, slightly perturbed, but polite none the less saying i never once mentioned that i did not want to complete the purchase and not receive the unit, and that i was concerned why such a decision had been made, as it turns out i now need it for the coming weekend. This, unfortunately, i cannot assume will not be a problem due to the short coming history.
Anyways, please let me know how your experiences were with spiderbrace, for those who have ordered from them, as i am slightly bummed out by there mistake, lack of proper response, and the entire refund that they gave me ( assuming now that the unit is NOT on its way ).
Yeah... just felt like complaining a bit.
But honestly, has anyone else experienced a problem?
i recently purchased a spiderbrace 2 from spiderbrace's website, and have unfortunately been disappointed with their service.
I ordered it at 12 AM ( late late night/early morning ) on the 12th of September. I paid for the 15 dollar overnight shipping, completely aware that it says purchases need to be done before 1 am for it to process, expecting that it would come to me on the 14th.
Surely enough, friday came around, and no show, so i was spiderbraceless for a small shoot that i had to do. I e-mailed them asking why there was a no show, as well as no updates on the order/delivery. Finally, i e-mailed them sunday, also aware that there are no deliveries on the weekend, as to why i have paid the extra 15 dollars for a service that never came through. A few hours ago, i received an e-mail back which stated that there would be a refund of the 15 dollars spent on the overnight shipping. I go to check my statement and the entire amount had been refunded to me ( shipping and actual unit ).
So now i've e-mailed them back, slightly perturbed, but polite none the less saying i never once mentioned that i did not want to complete the purchase and not receive the unit, and that i was concerned why such a decision had been made, as it turns out i now need it for the coming weekend. This, unfortunately, i cannot assume will not be a problem due to the short coming history.
Anyways, please let me know how your experiences were with spiderbrace, for those who have ordered from them, as i am slightly bummed out by there mistake, lack of proper response, and the entire refund that they gave me ( assuming now that the unit is NOT on its way ).
Yeah... just felt like complaining a bit.
But honestly, has anyone else experienced a problem?
