renderer greyedout????

hi
i have a problem with premiere pro cc 2019 it's that in project settings , general,video rendering and playback , then the renderer is greyedout
so i cant' chose between gc and cpu to render the video

i installed the 2017 version and it's not greyedout , the problem with this version it's that it doesn"t accept files like mkv , the newest video formats , so i prefer the latest version
can i change that in cc2019?

thanks y'all
 
ii just updated my dirvers , still the same problem , greyedout greyedout greyedout , it's f boring in the end
maybe it's the cpu ; i have a ryzen 1950x ; or the gpu , i have a aorus 1080 ti xtreme
i'm on my knees right now , i can't work i can't do anything with this f software ,

maybe i'm gonna quit adobe and go for final cut , learn another software , it's f depressing all these problems

thanks for your help though
 
just made another update , cuda , it wasn't installed , so i did it , in the end it's not greyedout anymore
i chose mercury playback engine gpu acceleration , and the playback is still choppy
maybe the best solution is mac + quaddro or windows intel + quaddro , almost 10k to get rid of all the problems
 
you gonna say i'm f crazy but with premiere 2017 , everything works flawlessly , i'm on top of the world man
my god , i was willing to make suicide for that matter, didn't sleep for 2 days , and suddenly the light came to me
god helped me , love you lord .. and you two as well of course (almost forgot , i'm so mean sometimes..)
 
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