angelopoulos
Active member
Hi.
On september 3 I make an order for a Lumix GH4 on amazon. on September 5 UPS los my package.
Afetr wait for some days and UPS definitly told me that they couldnt find the package, I ask for a replacment, Amazon told me that they cant offer a replacemnet but a full refund, but when they saw the amount of the refund start with things. They cant aprove, need a manager aprobatiom, etc.
finally on september 11 I receive a mail froma customer service telling me that in 2-3 days I will have the refund on my credit card.
But that never hapened, today I speak wit amazon representative and he told me exactly the same, they need aprovement because the higher amount, so they never make the refund last time.
Now they are telling me that I have to wait for the refund aprovement.
Is this legal? Someone knows what can I do to have my money back?
I have the email from customer service telling me that the refund is done, but they never did.
Now I dont have camera, in fact I have to rent for 3 days because I need it for an especific project, I dont have the money back to order another.
Any experience with smilar situation?
Regards.
On september 3 I make an order for a Lumix GH4 on amazon. on September 5 UPS los my package.
Afetr wait for some days and UPS definitly told me that they couldnt find the package, I ask for a replacment, Amazon told me that they cant offer a replacemnet but a full refund, but when they saw the amount of the refund start with things. They cant aprove, need a manager aprobatiom, etc.
finally on september 11 I receive a mail froma customer service telling me that in 2-3 days I will have the refund on my credit card.
But that never hapened, today I speak wit amazon representative and he told me exactly the same, they need aprovement because the higher amount, so they never make the refund last time.
Now they are telling me that I have to wait for the refund aprovement.
Is this legal? Someone knows what can I do to have my money back?
I have the email from customer service telling me that the refund is done, but they never did.
Now I dont have camera, in fact I have to rent for 3 days because I need it for an especific project, I dont have the money back to order another.
Any experience with smilar situation?
Regards.
