Run&Gun
Veteran
So, as some probably know, B&H’s PayBoo card is now being serviced by another bank and it was not an automatic handoff and you must open a new card account. Okay, not a big deal, it only takes a few minutes on-line on B&H’s site and it’s approved pretty much instantly and automatically paired to your B&H account for immediate use. However, they fail to tell you, or at least fail to make it obvious(may be hidden in the fine print of the agreement), that you can only use the card on-line ONE time, until you receive the physical card(!).
I made a small purchase this weekend from the Deal Zone, and as usual, no problems. A few clicks and done. But I needed to make another purchase, because they were only permitting you to buy two of the items in a single transaction. So I added the item to my cart again and went to buy it and the card was declined. What? I just bought something…. And it was only $148. Tried a few more times with no luck, so I thought maybe something was just goofy with the system and brushed it off. Then yesterday I tried to make a purchase of a few items, again, and not an extraordinarily large purchase, only about $600. No where near my credit limit. Declined again. So I started an on-line chat with a B&H rep and explained everything to him and then he proceeded to inform me that the way it is set-up, it can only be used on-line one time until you get the physical card, BUT I could call in on the phone and make the purchase and it would be charged to the PayBoo account.
Okay, I get that it’s probably just an account security measure, but it still seems pretty dumb, especially considering the card is automatically paired to your account on-line to make on-line purchases and on-line purchases are probably 99% of how it is used. And I asked the rep I talked to on the phone, when I made my purchase how long it usually takes to get the card and he said usually 10 days. C’mon, it’s 2022, who has the patients to wait that long to be able to make continuous purchases on-line or have to actually call someone to buy something? Raise your hand if at least half of your B&H purchases are after normal business hours, including the middle of the night.
First world problems, but still annoying.
I made a small purchase this weekend from the Deal Zone, and as usual, no problems. A few clicks and done. But I needed to make another purchase, because they were only permitting you to buy two of the items in a single transaction. So I added the item to my cart again and went to buy it and the card was declined. What? I just bought something…. And it was only $148. Tried a few more times with no luck, so I thought maybe something was just goofy with the system and brushed it off. Then yesterday I tried to make a purchase of a few items, again, and not an extraordinarily large purchase, only about $600. No where near my credit limit. Declined again. So I started an on-line chat with a B&H rep and explained everything to him and then he proceeded to inform me that the way it is set-up, it can only be used on-line one time until you get the physical card, BUT I could call in on the phone and make the purchase and it would be charged to the PayBoo account.
Okay, I get that it’s probably just an account security measure, but it still seems pretty dumb, especially considering the card is automatically paired to your account on-line to make on-line purchases and on-line purchases are probably 99% of how it is used. And I asked the rep I talked to on the phone, when I made my purchase how long it usually takes to get the card and he said usually 10 days. C’mon, it’s 2022, who has the patients to wait that long to be able to make continuous purchases on-line or have to actually call someone to buy something? Raise your hand if at least half of your B&H purchases are after normal business hours, including the middle of the night.
First world problems, but still annoying.
