Movie Studio Stopped Working ???

[c3hammer]

Running Movie Studio 12 64 bit. I uninstalled my older VMS10 and am now getting the stopped working message at the splash screen. If I wait a bit Movie Studio 12 build 896 64 bit it starts and works perfectly as long as I don't close the error message screen. Crazy !!!


Here's the error message -

Extra Information
File: C:\Users\Carney\AppData\Local\Sony\Movie Studio Platinum\12.0\gpu_video_x64.log
File: C:\Users\Carney\AppData\Local\Sony\Movie Studio Platinum\12.0\dx_video_grovel_x64.log
File: C:\Users\Carney\AppData\Local\Sony\Movie Studio Platinum\12.0\svfx_video_grovel_x64.log
File: C:\Users\Carney\AppData\Local\Sony\Movie Studio Platinum\12.0\dx_grovel_x64.log

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 12.0 (Build 896) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\Sony\Movie Studio Platinum 12.0\x86\FileIOSurrogate.exe
Fault Address: 0x0000000054EECCE9
Fault Offset: 0x0000000054EECCE9

Fault Process Details
Process Path: C:\Program Files\Sony\Movie Studio Platinum 12.0\x86\FileIOSurrogate.exe
Process Version: Version 12.0 (Build 896)
Process Description: File I/O surrogate (not visible)
Process Image Date: 2013-03-25 (Mon Mar 25) 22:22:44




Any suggesions on how to fix this thing.

Cheers,
Pete

 

[David Jimerson]

You might have removed something when you uninstalled 10. I'd suggest uninstalling 12 and reinstalling it.

 

[c3hammer]

Thanks David,

I did try that and still the same error. It's interesting that it still all works fine as long as I don't close the errow window.

Cheers,
Pete

 

[TheDingo]

I have the same problem with Sony Vegas Pro 12 with one of my editing computers, which I think is being caused by a "slightly" corrupt Windows 7 Pro OS, so I stay with Vegas Pro 11 on that computer. ( eventually I will wipe the main HD and re-install everything including Vegas Pro 12 )

My other computer ( almost identical hardware ) also running Windows 7 Pro OS has no problems with Vegas Pro 12.

 

[c3hammer]

Here's another piece of the puzzle. I uninstalled one of the Mercalli demo's I had on my machine. If I wait long enough before closing or sending the error report to Sony it pops up the Mercalli20support.dll not found error.

I'm guessing that MS12 is looking for that plug-in and the reason it is crashing. Any idea how to get it to stop looking for a plug-in that is no longer available and or needed?



Cheers,
Pete