I spoke to my bank today (credit card) and they said they will get my money back, eventually. I sent a private message to them today via their Facebook page so yes I will give it a day or two for them to reply. Even if they acknowledged my order was being processed I would feel better, all I have is an order number.
Good news, this morning I opened my email to find a confirmation of dispatch email with a tracking number and two other emails apologising for the delay in getting back to me.