Merlin Video Dolly Systems

T

tony211

New member
Do not bother ordering from this company. I ordered the Flex Dolly system over a month ago and never received it. I contacted them several times and they told me they would send another but I never received it or did they give me a tracking number and now over a month later they refuse to refund my money.
 
My Merlin Dolly System order was processed quickly and efficiently!
Just wanted to say that I ordered the Rail dolly and it arrived within 10 days- Even faster than promised on their web site?
It looks to be very well designed & built.
Can't wait to give it a try. I'm building my track tomorrow.
 
I've been pointed to this thread two dozen times since it first aired and I promised myself I would just ignore it...

But it was pointed out to me again today by a customers that it keeps getting dragged up and apparently our reputation needs to be stood up for.

I'll be blunt, having to post this feels degrading. But I guess it needs to be done. I take great pride in top notch customer service and and I also take pride in our product. But I read here how some guy with one single post is getting better air time then one of my customers with the same fault. And that is simply not fair to him.

I decided when we released our products about 8 months ago that we would not get into any forum discussions and let our customers have free range to say anything they feel free to do so. I was hoping that there would be a full range of client opinions.

I still want any filmmaker forum to be completely free of our feedback. Customers must feel free to ***** if they have something on their mind. I want our customers to say what they honestly feel. And if we are a presence it may hurt that honesty. But I cant let my company get slandered with any more untruths. And when I see "PWNED" by a respected member its time I get in the room. The post above this is not even our product. So please, at least be careful with what you post. We get some nice emails from our clients every day. It feels good. This, does not.

If any active member here actually has an issue with our service or product, say it here as loud as you want. I'm all ears. I will monitor this thread and and reply to any and all posts personally. Or even better, if you are happy with our product, a nice word would be stellar... ;)
I say it to my customers every day, it sounds cheesy, but its true. We are always here to help

And I welcome any mod to contact me personally. I will even happily speak to them on the phone. I am wide open for any real communication, from any real customer.

But once this is cleared up, I want to go back to my original concept of giving the client free range to voice their opinion. If they don't like something, I want them free to say so. But slander, is just internet silliness.

Merlin Video Dolly Systems is here to take any and all questions. And yes, I am aware as to how cheesy that sounds

Cheers
Terry Merlin


 
Terry Merlin said:
I've been pointed to this thread two dozen times since it first aired and I promised myself I would just ignore it...

But it was pointed out to me again today by a customers that it keeps getting dragged up and apparently our reputation needs to be stood up for.

I'll be blunt, having to post this feels degrading. But I guess it needs to be done. I take great pride in top notch customer service and and I also take pride in our product. But I read here how some guy with one single post is getting better air time then one of my customers with the same fault. And that is simply not fair to him.

I decided when we released our products about 8 months ago that we would not get into any forum discussions and let our customers have free range to say anything they feel free to do so. I was hoping that there would be a full range of client opinions.

I still want any filmmaker forum to be completely free of our feedback. Customers must feel free to ***** if they have something on their mind. I want our customers to say what they honestly feel. And if we are a presence it may hurt that honesty. But I cant let my company get slandered with any more untruths. And when I see "PWNED" by a respected member its time I get in the room. The post above this is not even our product. So please, at least be careful with what you post. We get some nice emails from our clients every day. It feels good. This, does not.

If any active member here actually has an issue with our service or product, say it here as loud as you want. I'm all ears. I will monitor this thread and and reply to any and all posts personally. Or even better, if you are happy with our product, a nice word would be stellar... ;)
I say it to my customers every day, it sounds cheesy, but its true. We are always here to help

And I welcome any mod to contact me personally. I will even happily speak to them on the phone. I am wide open for any real communication, from any real customer.

But once this is cleared up, I want to go back to my original concept of giving the client free range to voice their opinion. If they don't like something, I want them free to say so. But slander, is just internet silliness.

Merlin Video Dolly Systems is here to take any and all questions. And yes, I am aware as to how cheesy that sounds

Cheers
Terry Merlin
Click to expand...

Terry I think your points are fair and valid. With that in mind, I will be cleaning this thread as to show only the issue at hand. The original post, billymacs original response and your thread response. (Hope you other guys understand).

What I would like to see however Terry, in the interests of the forum, if you could address directly the original poster and his concerns. Do you know this case? I think that could clarify the situation for the members here without all the smoke in between.
 
Hey folks, I just ordered my first dolly kit from Merlin and it got completely lost and misdirected by the US Mail and I had no time to loose because we need the dolly for a client shoot. The folks at Merlin were extremely attentive, called me back, looked into it and re-sent my order so I can get my shoot done. As a guy who makes and sells educational products to photographers (I'm the publisher of ShootSmarter.com), I know how tough this type of customer service situation can be. The dudes at Merlin are tops and I will buy from them again.
 
Hey guys,

I ordered the flex track dolly from Merlin (shipping to Israel). I actually read this post AFTER ordering the dolly... It got me stressed as hell and what didn't help was the tracking number I got gave no results. So... I emailed them and got a swift response from Terry Merlin. He was very nice and most helpful. As the package tracking didn't show up on the Canada post site I pretty much drove him crazy e-mailing him every day through Christmas and he was kind and explaining all along. Eventually, as it turns out... Everything was just fine, it just takes days for the post office to update the status. Especially when its the holidays.
So, I at least owe him to reply here and give a good word. I got the dolly and it's great. It comes with explanations for every little detail...

Don't let this post stress you-out. awesome dolly, supreme service.
 
What is it with this thread? All these users with only one post? Very weird.
 
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5 months later and still no Merlin Dolly

5 months later and still no Merlin Dolly

tony211 said:
Do not bother ordering from this company. I ordered the Flex Dolly system over a month ago and never received it. I contacted them several times and they told me they would send another but I never received it or did they give me a tracking number and now over a month later they refuse to refund my money.
Click to expand...
I've been in regular contact with Terry Merlin about the dolly I paid almost half a year ago. He keeps telling me he'll sort it out and yet it still doesn't arrive. Sometimes when things are too cheap to be true, they're not. It hadn't arrived by the time Paypal said they were going to deduct my money, but Terry Merlin convinced me there had been a stuff up and it was on it's way. So I paid, and by the time I approached Paypal again it was too late to make a claim. Generally online purchases are not a problem. But it appears I've been burned with Merlin Dolly.
 
This 'company' is awful. It's just Terry Merlin, his garage, and a website. He will not ship your product and does not offer refunds. His BBB rating is F. He changed the warranty terms after the sale. The flex track is a joke, it says "Contractor's Hose" right on it. It is impossible to work with and the dolly constantly runs off it. Go to Home Depot and buy some water hose for a better result. The PVC track is poorly made with cheap materials. You could make it in your garage better than Terry can.

This glide gear product is superior:
http://www.amazon.com/Glide-Gear-Video-Camera-Aluminum/dp/B0090UF61Y

Also, ProAm USA is a very reputable company that I have purchased from and they make a better product than Merlin and a better price. They will actually ship you a dolly:
http://www.proamusa.com/SolidTrax-Universal-Track-Dolly-System-p/dlst.htm
 
GeoffAnderson said:
I've been in regular contact with Terry Merlin about the dolly I paid almost half a year ago. He keeps telling me he'll sort it out and yet it still doesn't arrive. Sometimes when things are too cheap to be true, they're not. It hadn't arrived by the time Paypal said they were going to deduct my money, but Terry Merlin convinced me there had been a stuff up and it was on it's way. So I paid, and by the time I approached Paypal again it was too late to make a claim. Generally online purchases are not a problem. But it appears I've been burned with Merlin Dolly.
Click to expand...

Missed this post as it had been a long time since the OP posted the original.

Im not in a position to take sides. Terry, I do note however that I handed the opportunity to you to resolve the issue with the OP and let us know the outcome here.
 
I'm still waiting on a refund from Terry Merlin. He claims he can't refund because he can't set up a Paypal account (wtf). He's now blocked me from his website and has stopped responding to my emails. Dodgy is a word we use here in Australia for a character like this. Highly recommend shopping around for a brand that has some integrity to it. Terry you know where I am and what you need to do to sort this out. I paid for this in April 2014. I think that's long enough don't you?
 
I've also just been ripped off by Merlin Dolly and the owner/operator Terry Merlin. It's been 3 months and I'm still waiting for my rail slider. First I had order a track dolly but that never arrived and then he offered to change to the rail slider because he was now "out of stock" and "stuck in Customs" for months. So Terry then sent the wrong product to me and only half of the pieces for the rail slider. It was the wrong rail slider that he sent. Terry Merlin continued to say he would take care of it but it has now been almost 2 months and he is just lying through his teeth that he has sent it and his shipping department (there isn't one) has mixed up the orders. From what I gather everyone is being ripped off one after another by this company. I fortunately work in Calgary where he is based and I do intend to track him down in person very shortly when there on work. This company is a FRAUD. DO NOT DEAL WITH THEM AT ANY COSTS OR PRODUCT. I purchased a dolly from India as temporary fix and it was half the price but is of great quality. There are many other companies also that offer great products right here in North America and I can't say enough to buy from anyone but MERLIN DOLLY.

I have 100% of Terry Merlin's email correspondence to prove to anyone what he has done. I've taken legal action against him now also. If anyone needs proof of what has transpired with Merlin Dolly feel free to contact me at anytime.

I've offered Terry the chance to come clean and settle up but nothing yet. If he does I'll post here that he has done so.

UPDATE::::

I've sent all email correspondence with Terry Merlin to my lawyer who is going to go after Terry Merlin. I don't normally get so angry but after seeing what he has done to so many people in this forum and other forums it's unbelievable that this person is allowed to do business and get away with stealing money. That is what he has done to myself and the others. It is fraud! and he will pay for it. He'll be sorry in time!
 
I never receive my order too

I never receive my order too

And I will know the address of Terry Merlin , his country ? and we could made a group to engage a layer !! we need to stop this guy !!
 
I feel for you guys. I joined this forum back on 2008 because I was tracking a shady dolly vendor based in Atlanta who ripped me off. It was thanks to this forum and the moderators that I was able to get my money back. I really hope you guys get your money back and stop him from stealing from hard working people.
 
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