I read on this forum several threads about Marshall's customer care efficiency. I have to say, my experience is completely the opposite.
I'm from Italy. I bought online a V-50LCD-HDMI field monitor which after some days revealed to be defective (vertical lines and artifacts randomly and permanently appearing). The monitor is brand new and fully under warranty. I wrote Marshall describing the problem, but I didn't get any reply. One week after, I wrote again asking for some kind of feedback (that was 4 days ago). Still silence.
Maybe it's the fact that I'm not from the USA, they just don't care, as probably it will be difficult for me to claim my rights over the warranty.
That argued, all I can say is: don't buy Marshall if you are from abroad and don't have a local reseller, because they just won't care about your warranty.
UPDATE: Marshall contacted me just a while ago, they say they were sorry for the delay and sent me an RMA module to have the monitor sent back to them and be repaired. They seem to be very collaborative, so at the moment it looks like my initial experience was just an unlucky casualty
I'm from Italy. I bought online a V-50LCD-HDMI field monitor which after some days revealed to be defective (vertical lines and artifacts randomly and permanently appearing). The monitor is brand new and fully under warranty. I wrote Marshall describing the problem, but I didn't get any reply. One week after, I wrote again asking for some kind of feedback (that was 4 days ago). Still silence.
Maybe it's the fact that I'm not from the USA, they just don't care, as probably it will be difficult for me to claim my rights over the warranty.
That argued, all I can say is: don't buy Marshall if you are from abroad and don't have a local reseller, because they just won't care about your warranty.
UPDATE: Marshall contacted me just a while ago, they say they were sorry for the delay and sent me an RMA module to have the monitor sent back to them and be repaired. They seem to be very collaborative, so at the moment it looks like my initial experience was just an unlucky casualty
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