Marshall Electronics Service!

mdslammer

mdslammer

Well-known member
I wanted to say how impressed I am with Marshall Electronics and their personal
service.

I was contacted with a PM from Mark Fisher (Product Marketing Mgr.) who saw a couple of
posts I wrote regarding the V-LCD70-P-3GSDI 7" monitor I recently purchased. In his email,
he thanked me for the positive words and offered any services in the future if needed.

As it turns out, I'm having an issue with the power switch for the monitor. I
contacted Mark about it. He arranged to have the monitor shipped back for
immediate service.

The same day, I was contacted by Bernie Keach (Western Region Sales Mgr.) I spoke with him after NAB
regarding this monitor and he answered all the technical questions I had. Bernie
called me and told me to ship the monitor back over night on their dime. He said
he would make sure the tech's get to this asap and have it returned to me by
this coming Saturday for a shoot I have in the evening.

I wanted to let my fellow DVXuser members know that not only do these guys
read the forum but are there to help out if needed.

I'll let you know how this turns out. But in the meantime it's good to know
Marshall is there after the sale when it really matters.

To be continued...

Mark Dalzell / Sin City Productions
Las Vegas, NV

P.S. This isn't a "paid" endorsement, I'm just a consumer like my fellow forum members.
 
Last edited:
Well, here it is, less than three days later than my previous post.

Marshall received my monitor the very next morning at 7:45 a.m. They tested
the monitor for two complete days. They found everything to be sound and in
fine working order. (I can only surmise the initial problem was something of the
"supernatural" or whatever :->). They checked out all the other components as well.

I asked to have it back in my possession by this coming Saturday for a shoot in
the evening. I got it back today before 10:00 a.m., a day early. :thumbsup:

Hopefully, this issue is resolved. But, for some reason I do have a problem with
the switch or something else, I know they will be there to fix it.
They've proven that they stand by their products and more importantly,
their after the sale service.

These guys do read this forum and are there to help out.
Thanks to Mark Fisher, Bernie Keach and Martin Bradford at Marshall Electronics.

Regards.

Mark Dalzell / Sin City Productions
Las Vegas, NV
 
It's great hear that you had wonderful service! Unfortunately you are the one person that they go out of their way for--they must have reached their quota. I have similar issues but was told that it will take no less than two weeks and I would have to ship it on my dime.

But, I would say the issue at hand is not the customer service, but the poor quality of their product. There are numerous users that are having issues with their new monitor.
 
blupro91z said:
It's great hear that you had wonderful service! Unfortunately you are the one person that they go out of their way for--they must have reached their quota. I have similar issues but was told that it will take no less than two weeks and I would have to ship it on my dime.

But, I would say the issue at hand is not the customer service, but the poor quality of their product. There are numerous users that are having issues with their new monitor.
Click to expand...

Bluepro91z,

Have you personally (or these other numerous users you speak of) tried contacting
Mark Fisher at Marshall Electronics? I'm sure he will make time for you to help out.
Give him an opportunity to not only respond but help find a solution to your
problem.

As far as "poor quality of their product" goes, I beg to differ. The monitor I chose
not only looks great but has a lot of features that other manufacturers do
not have or charge an arm an leg for. I have found the peaking feature and false color
to name a few, extremely beneficial in getting the best image my camera can attain.

Good luck.


Contact Mark at:
Mark Fisher / Marketing Manager
mark@marshallelectronics.net
310-333-0606 x179
 
Shortly after my post, I was contacted by a couple of concerned reps from Marshall Electronics. They were greatly apologetic regarding the initial service I was given and the fact that my monitor was defective. They offered several solutions to get me back up and running and ready for my shoot TOMORROW. I appreciate the level of service and quick response on their part. So, I would defiantly say that they are more then willing to go out of their way to make all their customers happy.
 
I purchased a Marshall monitor (V-LCD50-HDMI) and got it sent here to Italy. It looked ok but after some usage vertical lines and other problems started to appear and didn't go away. I contacted Marshall by email explaining the problems, also with pics, asking if there is a solution or if I'll have to send the monitor (which is fully under warranty) back to the US. I didn't get any reply. After one week I wrote again to ask for a feedback. 2 days has passed since then and still silence. I must say, I am really NOT IMPRESSED ...
 
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