Letus Ultimate / Support?

TimothyJinx

TimothyJinx

Well-known member
I am prepared to buy a Letus Ultimate for my XH A1 but I have some concerns. I posted a simple question on the Letus pre-sales forum several days ago and have received no response. My concern is if I can't get a response BEFORE I spend my money do I have a chance of getting any kind of response AFTER I spend my money?

Can anyone here share their experiences with the folks at Letus?
 
The forums are just like here, a public place where things can go unnoticed for days or more, you didn't ask a specific person so there's no specific response. Why not just email them?
 
Thanks for the reply. Since the forum is named pre-sales I assumed it was monitored by sales staff. I will try sending an email.
 
I had a small issue with my Ultimate and I made a phone call to their customer service and I got Hien himself. No better way to address a problem then talking to the inventor himself. Eitherway, they get back to my emails within a day. Great support. When I had some back focus and dust issues with my LEX, I got a tutorial on fixing it within 24 hours.

Hien told me himself he doesn't spend much time on DVX user. This is probably the wrong place for CS.
 
Fire your questions away. Tim Naylor has some good post here. I took the pics for the manual and did a Letus Autospy @ http://web.mac.com/stevecahill/Steve_Cahills_Blog/Blog/Entries/2008/6/29_Ultimate_Autopsy.html

I have to agree that the mounting could be better. I whished the mounting, wraped the entire Ultimate body, it is a big step up from the Extreme with the new bracket and all.
A better system to the lens on the Ex1 would be nice. I would like to see a bayonet fixture and a quick release. But still the Ultimate makes very sharp pictures and Tim's observations are spot on.
 
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